Sr. Coordinator (Temporary), Guest Services
Sr. Coordinator (Temporary), Guest Services
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1 Vacancy
Job Description
JOB SUMMARY: Oversees the daily operation of assigned in-park Guest Services location and is the first point of contact for Team Members Guests and interdepartmental partners in partnership with or in absence of a supervisor. Responsible for leading and training Team Members maintaining the daily labor budgets and staffing levels and ensuring Guest Service standards are met. The Senior Coordinator is responsible for assigning Team Members to their areas and issuing out their starting banks. The Senior Coordinator ensures that the area is operating in compliance with Universals policies and procedures and are readily available to assist in Guest situations.
MAJOR RESPONSIBILITIES:
- Manages and maintains all facets of the daily operation including but not limited to not limited to maintaining daily budgets and administrative duties reviewing and/or making edits within Kronos to ensure that times are properly entered based on job code and functional unit approving daily timecards and completing shift swaps. In the absence of a Supervisor the Senior Coordinator will approve daily scheduling request changes. Performs all duties related to the daily opening and closing of locations including monitoring Guest trends and queue times handling escalations and resolving Guest concerns assisting with all communication with internal partners as needed. Conducts daily shift meetings. Makes certain that Team Members are wardrobe compliant and established safety practices and quality standards are maintained. Reports behaviors requiring discipline and documentation to the management team.
- Provides assignments direction and feedback to all Guest Services Coordinators; this includes assigning positions scheduling breaks and rotations throughout the operating day. Monitors IT and quality concerns in the department reporting any challenges to the appropriate partners and escalating to management as necessary. Asks identifying questions to better understand trends and proactively provides trends and escalations updates to Supervisors.
- Assists with the training and coaching of Team Members. Partners with Talent Development and OJT instructors to ensure training documents are updated and accurate as well as ensures that operational and procedural changes are documented and reviewed with Management and Talent Development Team. Responsible for partnering with Management Team to be the first point of contact for new Team Members monitors trainees throughout their onboarding and training to ensure operational proficiency and administers testing and sign-offs on the successful completion of training. Provides feedback and recognition as well as documents performance via Senior Observations and spot checks.
- Performs all operational duties related to the daily opening and closing of locations to include but not limited to issuing starting banks performing spot audits and completing the end of day process and paperwork. Verify the cash drawers of each Guest Services Coordinator at the end of their shift for their bank out. Reconcile discrepancies and document on appropriate paperwork.
- Understands and actively participates in Environmental Health & Safety responsibilities by following established UO policy procedures training and team member involvement activities.
- Performs other duties as assigned.
EDUCATION:Bachelors degree is preferred.
EXPERIENCE:2 Years previous Guest Service experience in Hospitality Industry. 1 Years providing direction preferred; or equivalent combination of education and experience
Universal Orlando Resort. Here you can.
Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & 2025 Universal Studios. All rights reserved. EOE
Required Experience:
Senior IC
Employment Type
Full-Time
