Call Center Customer Service Representative â Member Support
Call Center Customer Service Representative â Member Support
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Salary Not Disclosed
1 Vacancy
Job Description
Hours: This is a part time position (M-F 8am 2pm)
Location: In office Helena MT
$17/hr plus benefits
Call Center Customer Service Representative Member Support
Interested in supporting Medicaid members in Montana Conduent has immediate openings for Call Center Customer Service Representatives. This is a great opportunity to learn Medicaid member support and the medical eligibility and claims process!
Summary:
Using a computerized system respond to Montana Medicaid member inquiries in a call center environment using standard scripts and procedures.
Gathers information assesses caller needs research and resolves inquiries and documents calls.
Provides clear and concise information regarding member eligibility status passport provider changes and member benefits.
Follows documented policies and procedures including call handling and escalations.
Overall acts as an advocate for Medicaid members to ensure their needs are met.
Verify documentation and images.
Attend scheduled staff meetings.
Complete required assigned training.
Track daily tasks for quality review.
Additional duties as assigned
What You Get:
Full-time employment with benefits.
Hourly rate up to $17/hour based on experience.
Substantial call center and customer service training.
Great work environment with career growth.
Preferred Experience:
One year of medical insurance or medical office experience.
Computer system experience with data entry and database documentation knowledge.
Call center or professional office experience.
Hours and Additional Information:
Limited physical requirements: Typical office environment. Phone and keyboard for periods of time.
Must be at least 18 years of age with a high school diploma or GED.
Must be able to pass required preemployment screenings
Requested Skills:
Positive and energetic attitude.
Ability to communicate clearly and confidently.
Ability to multi-task and manage time effectively.
Attention to detail grammar and spelling accuracy
This is a great opportunity to learn and be a part of the growing medical support community. Conduent offers benefits and advancement opportunities. Come join us and help support our Medicaid members!
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and performance. In addition to base pay this position based on business need may be eligible for a bonus or incentive. In addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.00
Required Experience:
Unclear Seniority
Employment Type
Hourly
