Are you interested in being part of a brand new Amazon initiative to redefine the way geo-spatial data is visualized and built to delight our customers and take your skills and career to the next level Join the Last Mile Analytics and Quality (LMAQ) team which will work to establish new approaches to seamlessly curate and enhance data from Amazons global last mile delivery network to improve our geo-spatial data quality.
We are seeking a passionate experienced operations manager to lead our geo-spatial data quality improvement efforts in Hyderabad India.
(S)he will be primarily responsible for
Devise operational and business goals for the function that focuses on end-customer impact productivity accuracy and speed to market.
Establishes measurement reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically;
Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes staffing metrics and business updates for the function.
Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Manages complex problems decisions and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs.
Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects.
Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams.
The ideal candidate will be organized detail-oriented and clearly communicate progress. (S)he contributes to data quality improvement projects by proposing enhancements to tools and working on continuous improvement of business process that address key team pain-points to set them up for success. The person is a self-starter set vision and manages teams and sets clear goals for team performance management. The person has track record of driving process excellence. Knowledge or experience in Six sigma LEAN DMAIC Kaizen and/or statistical process control projects is a bonus.
- 3 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- 1 years of performance metrics process improvement or lean techniques experience
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