Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500000 organizations including 80% of the Fortune 100 rely on Airtable to transform how work gets done.

As a member of our Professional Services organisation youll partner closely with our clients Services team and Account teams to design and deliver transformative solutions. Youll advise on and visually map complex business processes shape data governance models and create implementation plans that allow our customers to realise value from Airtables platform quickly and efficiently. As a member of our Solutions Architecture Team youll also play a crucial role in shaping key processes and organisational structure as we scale.

Please note this is a hybrid position based in London with the expectation of 3 days a week in office.

What youll do

• Partner with Airtable Engagement Managers to validate scope for professional services engagements
• Deeply understand clients business processes requirements and pain points; advise on best practices for integrating Airtable into their workflow
• Advise customers on the creation and management of their data governance models from license administration through long-term solution maintenance
• Develop solution architecture designs implementation plans and project timelines that align with clients objectives and requirements
• Developer mindset - provide technical guidance and support to clients and internal teams throughout the implementation process addressing concerns or issues that arise
• Respond to customer feedback; mitigate objections with sound counsel and relay any product improvements to the right Airtable cross-functional partners
• Manage project plans when delivering single consultant engagements ensuring on time delivery risk mitigation and regular project communications
• Partner with other services and partner team members on larger engagements
• Partner with Product and Engineering to provide feedback from customer engagements on critical features and platform improvements
• Mentor Solution Architects and Delivery Consultants sharing solution design frameworks and best practices

Who you are

• You have 5 years of solution engineering consulting or implementation experience supporting Enterprise SaaS platforms
• Experienced in solution architecture with a background in Airtable build delivery and project management
• Youre well-versed in database design and governance best practices and familiar with the Enterprise SaaS technology landscape
• Ability to understand and customise messaging and consulting across verticals use cases and geographies
• You have a keen understanding of business workflows and are comfortable using process mapping tools such as LucidChart and Visio
• You have excellent communication skills: you can modulate your style to engage stakeholders of varying seniority and technical backgrounds and you deliver compelling presentations and product demonstrations
• You have 3-4 years of experience in a professional services or consulting role
• You are able to prioritise and influence customer priorities (including pushing back on customers when needed) and demonstrate strong project management capabilities
• Youre able to influence customer priorities prioritise competing demands and balance customer needs against the priorities of our business
• You are a highly collaborative team player who is comfortable navigating ambiguity and thrives collaborating with a broad range of cross-functional teams
• Youre able to adapt to new technologies and learn quickly; previous experience with Airtable is required!
• Customer focused mindset with a track record of driving adoption satisfaction and business outcomes
• You demonstrate at leastExperimenter-level AI fluency: youve built or meaningfully automated a task using AI (e.g. via custom scripts GPT workflows or Airtable automations enhanced by LLMs)
• Nice to have: Fluent French or German speaker

What We Offer

• In addition to NHS coverage you will have access to supplemental insurance 100% covered (and your dependents covered at 85%)
• Competitive pension scheme life insurance paid leave and sick leave
• Complimentary mental health support via Modern Health
• Family planning support via Carrot (fertility adoption and surrogacy)
• Flexible and generous time off and sick time benefits
• Transportation & Commuter Benefits
• Monthly Lifestyle Wallet to use for benefits like personal fitness (e.g. gym memberships fitness equipment etc.) to pet care to nutrition coaching and more.
• Supplemental reimbursement for Gender Affirmation procedures and services
• Legal services - access to online tools to legal forms

At Airtable we embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds experiences abilities and perspectives. We strive for Airtable to be a pleasant and supportive place to work and to attract and retain a diverse team of talented people. We take great pride in holding everyone accountable for treating each other with dignity and respect.

Airtable is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a medical condition or disability which inhibits your ability to complete any part of the application process please complete our Accommodations Request Form and let us know how we may assist you.

Please see our Privacy Notice for details regarding Airtables collection and use of personal information relating to the application and recruitment process by clickinghere.

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