Computer Technician

Key Responsibilities:
Technical Support:

• Provide timely and professional support to resolve technical issues for staff and students.
• Troubleshoot and repair hardware including desktops laptops printers projectors and interactive whiteboards.
• Assist with the setup configuration and maintenance of student and staff devices (e.g. iPads Windows/Mac computers).
• Manage user accounts including password resets and permissions in systems such as Google Workspace for Education Microsoft 365 and Active Directory.

Network and System Maintenance:

• Support and maintain district networks including wired and wireless infrastructure.
• Monitor network performance and troubleshoot connectivity issues.
• Assist in the installation and maintenance of network devices such as switches access points and routers.

Repair Damaged Devices:

• Utilize Apples Global Service Exchange (GSX) platform to manage repairs for district-owned Apple devices including creating repair cases generating shipping labels and tracking repair status.
• Ensure diagnostic tests are completed warranty coverage is verified and devices are properly prepared for shipment.
• Maintain accurate records of repair submissions and part orders through GSX.

Software and Applications:

• Install configure and update software on district devices.
• Provide training and support for district-approved educational tools apps and systems.
• Ensure compliance with software licensing requirements.
• Develop and maintain an automated dashboard server to streamline IT workflows monitor network performance and display real-time data metrics.
• Create and manage Google Sheets automations for tasks such as generating damage letters integrating Google Docs and Drive for seamless document creation and recordkeeping.

Inventory and Documentation:

• Maintain accurate records of hardware software and licenses in inventory systems.
• Document technical processes procedures and common troubleshooting steps.
• Assist in the management of district-wide asset tracking for technology equipment.

Cybersecurity and Compliance:

• Support the implementation of cybersecurity measures including antivirus firewalls and data protection practices.
• Assist in maintaining compliance with district policies and federal/state regulations ( FERPA HIPAA).

Collaboration and Communication:

• Work closely with educators and administrators to understand and meet technology needs.
• Coordinate with external vendors and service providers for technical support and repairs.
• Communicate technical information effectively to non-technical staff.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to stand walk sit use hands for fine manipulation handle or feel and reach with hands and arms using equipment such as a keyboard and video display terminal. The employee is occasionally required to stoop kneel reach crouch or crawl. The employee must regularly lift and move up to 35 pounds and occasionally up to 75 pounds. Specific vision abilities required by this job include close vision.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is not a standard office setting; but rather encompasses the entire active school campus both inside and outside the facilities. The noise level in the work environment is usually low to moderate and occasionally high.

Required Experience:

IC