Automotive Service Advisor
Automotive Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Why Gary Yeomans Honda
Gary Yeomans Honda is rapidly growing and looking for top talent to grow our existing teams.
Our management team is hands-on and dedicated to the teams success and career progression by providing one-on-one training sessions and ongoing educational opportunities.
Apply today to learn more about a career opportunity with Gary Yeomans Honda!
SUMMARY
Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
What We Offer:
- Opportunity for internal promotion and career growth with dealership
- Ongoing training and education- two weeks of paid training
- Highly competitive and rewarding pay plan
- 401(k) with company match
- Full benefits including voluntary short and long term disability dental health vision medical
- Paid vacation and holidays
Responsibilities:
- Ascertains automotive problems and services by listening to customers description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials supplies and labor; calculating customers payment including deductibles.
- Prepares repair orders (RO) by describing symptoms problems and causes discovered as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customers approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Requirements:
- Previous experience as an automotive Service Advisor and a working knowledge of automobiles
- Customer service skill
- Sales experience
- Proficiency with computers and technology
- Ability to communicate complex technical concepts to customers
- Prior automobile sales experience
- Prior automobile technician experience
Required Experience:
Unclear Seniority
Employment Type
Full-Time
