Lead Medical Scheduler
Lead Medical Scheduler
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Job Description
About Us
At Pandya Medical Center we believe in going above and beyond for every patient. Our team members are dedicated professionals who truly care about making a difference. We listen understand and treasure each personal story shared by our patients. Our commitment extends beyond our clinic walls with active involvement in community health fairs and volunteering initiatives. We are a highly reputed medical practice in North Atlanta offering strong growth opportunities and robust benefits for our employees. Be a part of our dynamic team and take your career to the next level with Pandya Medical Center.
Job Summary
We are seeking a dedicated Scheduling Lead to manage the daily operations of our scheduling department. This role is responsible for executing all core scheduling tasks while also providing leadership and support to a team of schedulers. The Scheduling Lead plays a critical role in ensuring patient appointments are scheduled accurately and efficiently contributing to a seamless patient experience. If you are organized proactive and committed to delivering high-quality patient care this is an excellent opportunity to lead within a dynamic and growing medical practice.
Duties and Responsibilities
Supervise support and assign duties to the scheduling team.
Ensure accuracy and consistency in daily provider schedules across all PMC locations.
Handle escalated patient inquiries via phone portal or email with professionalism and empathy.
Assist with hiring onboarding and ongoing training of scheduling staff.
Monitor team performance and provide coaching feedback and performance evaluations.
Communicate protocol and procedural updates across departments.
Act as the primary point of contact for scheduling-related issues including coordination with IT and phone vendors during service disruptions.
Prepare and analyze scheduling reports to assist in staffing and operational decisions.
Enforce attendance policies and approve time-off requests.
Travel to other office locations as needed.
Qualifications and Skills
Ideal candidates will have 13 years of experience leading or supervising a medical scheduling team. Strong customer service background required.
High School Diploma or equivalent (required).
Strong communication and leadership abilities.
Proficient in Google Suite (Docs and Sheets)
Experience with AthenaHealth EHR is preferred or other similar EHR systems such as Epic or eClinicalWorks
Ability to manage multiple tasks in a fast-paced environment.
Calm compassionate and solution-focused under pressure.
Knowledge of HIPAA compliance and patient confidentiality practices.
Excellent problem solving leadership and customer service skills.
Schedule
Full-time In Office Monday to Friday
Benefit Eligibility
Health insurance
Dental and Vision plans
Supplemental insurance plans
401K match plan with up to 4% by Pandya Medical Center
Employment Type
Full-Time
