Software Engineer II, Contact Center (Go/Ruby)
Software Engineer II, Contact Center (Go/Ruby)
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Job Description
Job Description
At Zendesk we truly believe that to build a great product you need great people. We work with learning-focused engineers who are passionate about writing quality code and creating impactful customer experiences. We value collaboration test-driven development and pragmatic agile processes that support rapid iteration. We all take ownership of our product and enjoy the continuous impact we have on improving it.
Were looking for a Software Engineer with experience in Ruby or Go to join our Contact Center team working on our Voice products. Zendesk Talk is a complex real-time communication platform that must be robust scalable and maintainable. Youll help evolve and optimize the architecture behind our telephony solutions supporting both product development and infrastructure with a strong engineering mindset.
What youll do
Design build and maintain backend services primarily in Ruby or Go supporting the Voice platforms performance scale and reliability.
Collaborate with product infrastructure and engineering teams to deliver new features and improve existing systems.
Work closely with DevOps and SREs to support and evolve our cloud infrastructure on AWS ensuring reliability and scalability.
Build and improve our CI/CD pipelines to support rapid and safe deployments.
Contribute to initiatives around security compliance and observability across services.
Participate in incident response and drive long-term solutions to recurring issues.
Drive continuous improvements in system design operational efficiency and developer workflows.
Share knowledge and mentor peers across engineering and infrastructure disciplines.
What you bring to the role
24 years of professional experience in backend software development preferably using Ruby or Go.
Experience working within a cloud-based environment ideally AWS and knowledge of the AWS Well-Architected Framework.
Familiarity with infrastructure-as-code practices; experience with CloudFormation is a plus.
Proficiency in CI/CD tooling and automation pipelines.
Strong systems thinking with the ability to understand how backend services interact with infrastructure layers.
Hands-on experience supporting production systems with critical SLAs and high availability requirements.
Excellent communication collaboration and problem-solving skills.
Tech Stack & Tools
Languages & Frameworks: Ruby Go
Infrastructure & Services: AWS (Amazon Connect CloudFormation Lambda CloudWatch SNS Kinesis EventBridge Elasticache S3 CloudFront EKS ECR DynamoDB API Gateway and more)
DevOps & Monitoring: CI/CD pipelines monitoring tools infrastructure automation
Collaboration: Slack Zoom Google Workspace JIRA Confluence
Hybrid: In this role our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection collaboration learning and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.
Employment Type
Full-Time
