Senior Customer Success Manager - France (Directeur·rice de Clientèle) (m/f/d)
Senior Customer Success Manager - France (Directeur·rice de Clientèle) (m/f/d)
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Job Description
Allow us to introduce ourselves
Hello there! Were Appinio a global market research company that combines an AI-powered insights platform with expert consultancy. On a mission to make the world a little more fact-based we help companies understand how consumers think and make smarter decisions.
We started out in Hamburg back in 2014 but were now humbled to call the world our playground with over 260 employees spread across 13 countries (were remote-first) 2600 international clients delivering research from 190 markets globally.
Want to be a part of the Appinio movement
Here at Appinio we valuetransparencyin ourrecruitment process and weve created a blog to share what to expect during each step of our journey together:here
Your mission as a Senior Customer Success Manager - France (Directeurrice de Clientle)
- Serve as the primary point of contact and advisor for a portfolio of clients building and maintaining strong relationships through ongoing support and regular check-ins (e.g. QBRs)
- Understand customers business challenges and help them resolve those using systematic market and consumer research; provide strategic guidance on leveraging consumer insights to meet their goals
- Prepare and conduct client workshops and training to educate customers on modern market research methods and empower them to leverage the potential of insights specific to their industry
- Own and manage research projects from end to end ensuring surveys are launched efficiently results are delivered on time and clients maximize their research budget.
- Manage renewals cross-sells up-sells and extend customer subscriptions by identifying expansion opportunities applying strategic account planning and penetrating different account layers
- Identify growth opportunities and work with the sales organization to raise awareness of the value of customer insights across the organization
- You have a degree in Psychology Business Administration Market Research or a similar field
- You have a background in market research
- You have a minimum of 7 years of experience supporting and consulting B2B customers ideally in SaaS management consulting or advertising/communications.
- You have experience in dynamic interactive environments
- You are driven and want to be a key part of taking Appinio to new heights and revolutionizing an entire industry (basically you see your job as having a purpose beyond just paying the bills)
- You are proficient in French (C2) and in English (C1)
- You bring a hands-on mentality pragmatism and proactivity
- You consider yourself an active listener who communicates purposefully and confidently
- Utilization of purchased research capacity
- Client retention & revenue growth
- Upsell & cross-sell success
- Client engagement & platform adoption
Whats in it for you
- Flexibility Policy - Our flexibility policy means there is no hard cap on the number of vacation days you can take
- Temporary work from abroad - If youre based in the EU you can work outside your country of residence for up to 180 days per year
- All the hardware you need andyour own MacBook
- If you are located in Hamburg or Berlin youll get aDeutschland ticket or access to a mobility budget with theNAVIT app to get you to and from the office space
- If you are located in Germany or Spain you will have access to aSubsidised Urban SportsClub membership
- In case youre located in one of the cities where most of our fellow Appinioneers are (Hamburg Berlin Munich London Madrid Barcelona or New York) you can get access to our Co-working spaces
Kind reminder: Please ensure you submit your application in English
This post not only outlines our ideal candidate but also serves as an inspiration for what this role can evolve into. Even if you consider yourself an 80% fit but have a genuine passion for this position we encourage you to apply. Were eager to hear from individuals who share our enthusiasm.
Appinio is an equal-opportunity employer. All applicants will be considered for employment without attention to race colour religion sex sexual orientation gender identity national origin veteran or disability status.
Required Experience:
Manager
Employment Type
Full Time
