Service Delivery Manager
Service Delivery Manager
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Job Description
Service Delivery Manager
Job No: 676552
Sydney - Inner Suburbs & CBD
Permanent Full Time
IT
Pay Band 6
- Lead a small service delivery team with strong mentorship and support
- Location can be Brisbane Sydney or Melbourne
Ready to take the next step in your IT career
The Service Delivery Manager - Pricing and Insights ensures reliable efficient delivery of IT services aligned with SLAs and Suncorp business needs. They oversee daily operations performance metrics incident/problem management and act as the primary stakeholder contactmanaging relationships escalations and reporting. The role drives continuous improvement enhances user experience and ensures secure system operations by proactively managing dependencies and addressing vulnerabilities. They also support vendor management budgeting and service transitions while leading teams where applicable to ensure smooth cost-effective service integration.
This role requires participation in the on-call support roster.
What youll do
- Monitor user satisfaction and drive service quality improvements
- Manage day-to-day relationships with managed technology partners and operations teams
- Oversee incident problem change request and security priorities
- Run Change Advisory Boards (CABs) in alignment with SIAM guidelines
- Identify and manage risks across cybersecurity continuity and service quality
- Own Service Transition for smooth handover to Run teams
What youll bring
- 510 years in IT service management operations or delivery in complex environments
- Solid incident/problem management experience focused on minimising disruption
- Proficient with ITSM tools and frameworks (ITIL SIAM)
- Skilled in vendor management and SLA negotiation/monitoring
- Experienced in cross-functional team collaboration and integrated service delivery
- Working knowledge of cybersecurity and secure software practices
Service Delivery Manager - Pricing and Insights
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
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