Customer Engagement Manager - Netherlands
Customer Engagement Manager - Netherlands
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1 Vacancy
Job Description
Enable smart energy use at scale.
Were at a pivotal moment for both Tibber and the planet. When joining Tibber you wont just help scale a forward-thinking tech company youll contribute to a real shift in how people consume electricity. With millions of smart devices connected to the Tibber platform (like electric vehicles and smart thermostats) we have one of the most unique energy trading portfolios on the market.
Were looking for a Customer Engagement Manager - Netherlands to join us in making the energy transition happen maybe thats you
Job Mission
About the Role:
As Customer Engagement Manager (m/f/d) for the Netherlands youll turn clicks into connections. Your mission To create customer communication that drives activation retention and real excitement. Youll be the creative force behind our newsletters and customer campaigns that make people careand take action.
Youll join the NL country team reporting to the Marketing Manager and youll have a dotted line to the global Head of CRM. Youll also collaborate closely with our product ecom and marketing teams across Europe to bring Tibbers voice vision and value to life.
What Youll Do:
- Own and evolve our newsletters: Combine energy news product updates and relevant ecom highlights into one scroll-stopping experience.
- Launch creative campaigns across email in-app and pushlike energy deals ecom promos or big feature launches.
- Personalize our customer communication: Use segmentation and Liquid logic to ensure the right message reaches the right person at the right time.
- Localize automated journeys: Adapt key lifecycle flows to drive activations and reduce churn in your local market.
- Test and iterate: Monitor performance kill what doesnt work and scale what does.
- Collaborate cross-functionally to keep our communications sharp on-brand and effective.
- Track results: Monitor engagement KPIs and translate insights into actionable improvements for content and strategy.
Ideal Profile
- Bachelors degree in Marketing or a related field
- 3 years of experience in CRM email marketing or campaign management
- Experience with customer engagement platforms like Braze Klaviyo or Mailchimp
- Excellent writing skills with a talent for simplifying complex concepts
- Curious proactive creativeand comfortable owning your projects
- Native Dutch and fluent English is required.
Bonus: Experience in energy tech or fast-growing scale-ups but mindset > CV.
The Tibber Mindset
Tibber is not your typical energy supplier. Our tech helps hundreds of thousands of households lower and shift their energy consumption to more sustainable and affordable hours. Were here to accelerate the energy transition not in theory but in everyday life.
Being on a mission to change an industry fundamentally also means being prepared for the unexpected. We do what others say cant be done try and fail together but never lose sight of our users. We work passionately with sustainability and a circular approach both with our own products and in the entire ecosystem that is affected by everything we do.
Starting out with two passionate founders in 2016 were now 300 people working for Tibber in our offices in Stockholm Frde Berlin Amsterdam Oslo and Helsinki. We will continue to grow within our markets and we are thrilled to be backed by investors like Balderton Capital Eight Roads Ventures Founders Fund Summa and Schibsted.
Diversity of thought fuels better products so we welcome applicants of every background identity and lived experience. Ready to be part of powering the energy transition Apply below!
Employment Type
Full Time
