Customer Service/ Dispatcher
Customer Service/ Dispatcher
Posted on :
23-07-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 50000 - 60000
Vacancy
1 Vacancy
Posted on :
23-07-2025
Job Description
Responsive recruiter
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
Your Mission Should You Choose to Accept It:
Be the final voice our customers hear before the day ends. Be the calm in their chaos. Be the closer that makes sure nothing gets dropped. Youll start each day helping homeowners on the phone and finish as the dispatcher quarterbacking our service techs. This is a fast-paced phone-first role for someone who feeds off action impact and making things happen when others are winding down.
What Makes This Role Different (and Better):
- 4-day workweek. You read that right. Tuesday through Friday 7.5 hours/day one Saturday per month. That equals three three-day weekends every month.
- Late shift leadership. Youre not just answering phones. Youre dispatching solving and leading when the daytime team signs off.
- Metrics that matter. Booking % First Call Resolution Membership Sales and we celebrate top performers.
- Growth path. Were growing fast and this hybrid CSR/dispatcher role is a stepping stone to leadership.
- Phone people only. This isnt data entry. If you love conversations persuasion and helping people feel taken care of keep reading.
What Youll Own:
Before 3:30 PM:
- Answer inbound calls with energy and empathy.
- Make outbound Happy Calls to check in ask for reviews and upsell tune-ups or memberships.
- Confirm next-day appointments and handle light follow-up on unsold work.
After 3:30 PM:
- Dispatch technicians and communicate with field teams.
- Handle overflow/rollover calls when other offices close.
- Serve as the point person for anything urgent until close.
Scorecard for Success:
- 90% call answer rate during your shift
- 65% booking on service calls
- 10 memberships or add-ons per month
- Board cleared or clean handoff by 8:00 PM
Ideal Traits:
- High energy phone-first personality
- Loves quotas goals and friendly competition
- Comfortable multitasking between phones chat and scheduling boards
- Thrives on being the go-to closer at the end of the day
- Sees evening shifts and weekend flex as a lifestyle win
Benefits & Perks:
- Medical Dental Vision 401(k)
- PTO paid holidays and bonus time
- Bonus opportunities for performance
- Company with a 5-star reputation and family feel
- Total compensation package ranges from $50000$60000 including hourly pay performance bonuses paid time off and the value of medical and dental benefits. A $25/hour base pay equates to roughly $26.49/hour when factoring in these extras.
Want in Apply now and include a short note telling us what you love about phone work and what draws you to this type of shift. We want to hear your voice before we hear your voice.
COMPENSATION AND BENEFITS:
- Competitive salary; commensurate with experience
- Benefits package for full-time include:
- Medical and vision plan available
- Paid time off
- 401(k) savings Plan
- Educational assistance
- A fast paced fun work environment
- Flexible hours
- Possible telecommuting
Equal Opportunity Employer
Compensation: $50000.00 - $60000.00 per year
Employment Type
Full-Time
Key Skills
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