Customer Support Specialist
Customer Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are seeking a detail-oriented and customer-focused Customer Support Specialist to join our team in San Antonio TX. In this role you will be the first point of contact for our clients ensuring their questions and concerns are addressed efficiently and professionally. Your ability to solve problems and provide top-tier service will play a key role in maintaining client satisfaction and loyalty.
Responsibilities
Respond promptly to customer inquiries via phone email and support tickets
Diagnose and troubleshoot product or service issues
Escalate complex issues to the appropriate internal teams
Document interactions and resolutions in our CRM system
Follow up with customers to ensure their issues are resolved
Provide product and service information and guide customers through features and functionalities
Assist in developing and improving support documentation and procedures
Qualifications :
Qualifications
High school diploma or equivalent required; Associates or Bachelors degree preferred
1-3 years of experience in customer service or technical support
Excellent communication and problem-solving skills
Ability to work independently and manage time effectively
Proficient with CRM systems and Microsoft Office Suite
Strong attention to detail and ability to multitask
Bilingual (English/Spanish) is a plus
Additional Information :
Benefits
Competitive salary: $53000 - $60000 annually
Opportunities for career growth and internal advancement
Comprehensive training and onboarding
Health dental and vision insurance
Paid time off and holidays
401(k) retirement plan with company match
Supportive and inclusive work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
