Services Support Expert
Services Support Expert
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Salary Not Disclosed
1 Vacancy
Job Description
The Services Support Expert plays a key role in ensuring operational excellence for the continued development and technical capability of our Services team who execute services like delivery installation education and product protection for our customers.
Bring your stores and operational knowledge and experience to maintain and optimise service tools and resources to support the delivery of exceptional service across our Retail Commercial and Education channels. Youll keep hands-on in assisting our Services Solutions Specialists with technical and operational issues while also identifying opportunities for continuous improvement efficiency and growth. By acting as an ambassador youll ensure that all processes align with the brands values helping the team deliver services to the highest standards.
Collaborate closely with Regional Fulfilment Leads and other key stakeholders to deliver process improvements troubleshoot challenges and ensure compliance with operational frameworks.
The role is based at our head office in Northcote however there will be travel required in this role.
Qualifications :
Our wish-list for the ideal candidate includes;
- Strong people and operational background with experience working in a related field having prior stores/technical experience is desirable!
- A true passion for technology and bringing it to life for customers
- Proven training and development and coaching capability
- A strong customer people and solutions focus
- The ability to support build execute & improvement of operational processes & frameworks
- The ability to build and maintain effective and positive relationships
- Excellent time management resilience and self-motivation
Additional Information :
This is a fantastic career move and an opportunity to help shape going forward! We promise lots of variety and interesting work scope & stretch working with passionate teams!
When you join us we offer a range of benefits that work for you your lifestyle and your career. Conveniently located in Northcote we offer free car parking on-site EV charging and on-site caf and gym access. This on top of great discounts across brands birthday leave wellbeing support and excellent opportunities within the business!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
