Assistant Manager, Performance Management
Assistant Manager, Performance Management
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Salary Not Disclosed
1 Vacancy
Job Description
Get to Know the Team
- The Grab Support (GS) team plays a pivotal role in delivering exceptional customer support and solutions to our in-country business units across multiple verticals. From unraveling complex use cases to creating delightful customer experiences our mission is to exceed expectations and transform less-than-ideal moments into memorable ones. Within GS the Operational Excellence team drives performance by upholding the highest operational standards and ensuring the achievement of all key objectives and results (OKRs).
Get to Know the Role
- You will report directly to the Head of Operational Excellence playing a key role in supporting the Performance Management Team by facilitating sessions and delivering insightful presentations on performance metrics for the Grab Regional team. In addition to driving discussions on operational performance you will coordinate cross-functional strategic initiatives ensuring alignment across teams and contributing to the successful execution of organizational goals.
- You will provide a unique opportunity to collaborate with senior executives participating in high-level strategy development and brainstorming to shape the future direction of the organization.
- You will report into the Head of Operational Excellence and and be based in Petaling Jaya working onsite.
The Critical Tasks You Will Perform
- You will support planning and analysis of high-impact strategic plans including conducting research and data analysis identifying issues and solutions and advising on practical implementation.
- You will provide executional and project management support for strategic plans and support strategic discussions with external partners.
- You will update senior management across multiple businesses on OKRS.
- You will deep dive into Net Promoter Score data and provide findings to Senior Management.
- You will update incentive plans for our agents and ensuring timely submission of data to all stakeholders.
Qualifications :
What Essential Skills You Will Need
- You have academic background with a degree in Finance Business Economics or Management.
- You have 4 years of experience in Analytics Business Intelligence Management Consulting or Strategy roles preferably within the tech industry.
- Proficiency in SQL with a foundational understanding of Python or R.
- Demonstrated problem-solving expertise coupled with strong stakeholder management skills and the ability to effectively collaborate across all organizational levels.
Additional Information :
Life at Grab
We care about your well-being at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
