Change Manager

WHAT YOULL DO 

As ITIL Change Manager for online e2e you will play a critical role in shaping how change is managed across our decomposed ecommerce landscape. You will work in a team consisting of Service Integration and process managers working together to secure the customer experience for HM online. Your responsibilities will be but are not limited to:  

• Design implement and continuously improve a fit-for-purpose ITIL-aligned Change Management process. 
• Establish and embed clear scalable ways of working (WoW) that support structured change and minimize risk. 
• Lead the Online Change Advisory Board (CAB) and ensure effective governance of all changes across IT and business units. 
• Collaborate with cross-functional teams to ensure change process development align with strategic goals and operational readiness. 
• Define KPIs and reporting frameworks to monitor change performance and drive data-informed improvements. 
• Act as a change champion fostering a culture of accountability transparency and continuous improvement with focus on automation. 

WHO YOULL WORK WITH 

Youll work closely with IT operations value streams product managers business stakeholders and senior leadership. Youll also collaborate with other service delivery specialists to align change with incident problem and release management processes.  

 WHO YOU ARE 

We are looking for people with 

• Proven experience in ITIL Change Management ideally in a greenfield or transformation environment. 
• Strong knowledge of ITIL v4 principles and the ability to tailor them to a developing organization. 
• A track record of designing and implementing ITSM processes from scratch. 
• Excellent English communication and stakeholder management skills across technical and non-technical audiences. 
• Experience with ITSM tools (e.g. ServiceNow Jira Service Management BMC Remedy). 
• ITIL certification (Foundation or higher) is required. 

And people who are 

• Passionate about building structure and clarity in fast-paced evolving environments. 
• Comfortable navigating ambiguity and driving initiatives independently. 
• Collaborative pragmatic and solutions-oriented. 
• Eager to make a lasting impact by shaping how Change is managed across the organization. 

WHO WE ARE   

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.   

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future.    

WHY YOULL LOVE WORKING HERE   

At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.    

• Staff discount card:Usable on all our H&M Group brands in stores and online.   
• H&M Incentive Program (HIP):Included in our HIP. You can read more about our H&M Incentive Program here.   
• Competitive pensions:Collective Agreement and ITP pensions competitive to the Swedish market.   
• Generous vacation:30 days vacation health care allowance and good work-life balance.   
• Additional perks:Discounts from Benify.   
• Innovative Environment:Work with cutting-edge technology and innovative solutions.   
• Global Impact:Be part of a team that influences users worldwide.   
• Professional Growth:Endless opportunities to learn and develop your skills.   
• Collaborative Culture:Join a motivated team that values collaboration and excellence. 

JOIN US   

Our uniqueness comes from a combination of many things our inclusive and collaborative culture our strong values and opportunities for growth. But most of all its our people who make us who we are.   

Take the next step in your career together with us. The journey starts here.   

*We are committed to a recruitment process that is fair equitable and based on competency. We therefore kindly ask you to not attach a cover letter in your application. 

Remote Work :

No

Employment Type :

Full-time