Customer Experience Specialist (must live in Lebanon)
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Job Description
Role Overview
We are seeking a Customer Experience Specialist to manage and optimize our client experience
initiatives. This role focuses on developing comprehensive customer success strategies mapping
client journeys and ensuring exceptional service delivery across all touchpoints.
Type: Full-Time Contractor (Lebanon)
Reports to: Project Manager
Key Responsibilities
Develop roadmap for customer success initiatives and implementation.
Integrate customer experience strategies with service team operations.
Create and maintain client journey mapping on an ongoing basis.
Conduct quality assurance for client journey maintenance.
Oversee communications quality assurance processes.
Identify and present growth opportunities based on client insights.
Manage sales pipeline according to service level agreements (SLAs).
Maintain lead score history for ROI measurement and analysis.
Collaborate with sales and service teams to ensure seamless client experience.
Analyze and document customer feedback and implement improvement strategies.
Analyze customer data and implement improvement.
Referral partnerships.
This role will have a $1500/month salary ($1300/month for the 3-month onboarding period).
Qualifications :
This role requires 2-3 years of experience in marketing.
- Experience in customer experience or customer success roles.
- Pro-active strategic and analytical approach with attention to detail.
- Excellent communication and interpersonal skills.
- Experience with CRM systems and customer journey mapping.
- Knowledge of SLA management and performance metrics.
- Ability to work independently and manage multiple projects.
- Proven ability to succeed in cross-functional roles (working in unison with sales service marketing leadership as the job requires).
- Proficiency in data analysis and reporting tools.
- English language proficiency required.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
A message from our client:
We value collaboration innovation and excellence in customer service. We offer a supportive remote work environment with opportunities for professional growth and development. Our team is committed to providing exceptional insurance and financial services while maintaining the highest standards of integrity and professionalism.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
