Night Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Manage the Night Team to deliver high-performance standards ensuring compliance with Hampton by Hilton brand standards and objectives
- Oversee guest satisfaction handle complaints and implement measures to meet quality targets
- Conduct staff training including induction health and safety security and behavioural aspects
- Serve as Manager on Duty during night shift maintaining awareness of all hotel areas and coordinating staff and guests in emergencies
- Perform night audits manage financial procedures and ensure adherence to company policies
- Conduct regular security checks and health and safety walks emphasising fire safety
- Carry out reception duties as necessary including late check-ins early check-outs and wake-up calls
- Support bar operations when required and manage staff in line with business needs and costs
- Maintain a hands-on approach creating a culture of excellent customer care both internally and externally
- Provide a comprehensive handover to the early Duty Manager before end of shift
Qualifications :
- pervious working experience within a Night Manager Role in 5 Star hotel resort
- Very Good Communication and Written Skills
- Multilingual - English & Russian Second language is a plus
- Excellent Leadership Skills
- Ability to work on own as well as part of a Team
- Customer Service Skills
- Proven Experience with Front Office Management Systems
Additional Information :
Employee benefit card offering discounted rates in Accor worldwide.
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
