NICE CXOne admin
NICE CXOne admin
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a highly motivated and detail-oriented Applications Administrator to join our Revenue Technology Admin Team. This role will focus primarily on administering optimizing and supporting platforms related to Post-Contact Analytics and Revenue Intelligence. Applications such as Gong and NICE Nexidia. The ideal candidate will be passionate about operational excellence experienced with modern SaaS tools and confident working cross-functionally with stakeholders in Sales Success Support Marketing. The ideal candidate will also be motivated to work collaboratively with operations and enablement partners as well as admin peers.
Responsibilities (Included but not limited to):
Serve as the lead admin for Gong and NICE Nexidia
Manage user provisioning roles permissions and license assignments.
Monitor and maintain system integrations.
Configure analytics dashboards call filters trackers and workflows.
Ensure data integrity and troubleshoot syncing issues or API failures.
Partner with Revenue Ops Support and CX teams to translate business goals into platform configurations.
Develop scalable processes for managing scorecards call coaching and rep performance analysis.
Leverage platform insights to support onboarding training and compliance efforts.
Maintain accurate documentation of workflows best practices and governance standards.
Participate in tool evaluations upgrades and migrations.
Assist with UAT release note communication and feature rollouts.
Help define KPIs to evaluate platform usage and business impact.
Preferred Qualifications:
Required Experience:
2 years of experience managing an application with a user count of no less than 500 active users.
2-4 years of experience administering SaaS platforms preferably in CX or Revenue Intelligence.
Hands on experience with Gong NICE Nexidia or similar tools ( Chorus Verint etc.).
Familiarity with CRM (Salesforce) CCaaS (CXone) and BI tools (E.g. Tableau Power BI).
Experience managing integrations between Gong/Nexidia and Salesforce.
Familiarity with JIRA documentation process.
Nice To Have:
Understanding of call transcription sentiment analysis and QA frameworks.
Exposure to voice traffic architecture metadata tagging or AI/ML use cases in call analytics.
Experience with API tools (postman Zapier Workato) for low-code/no-code automation.
Experience with AWS Bedrock / Connect
Familiarity with Agile Frameworks (Scrum Kanban etc.)
Background in Network Engineering
Background in Virtual Environments (Citrix)
EDUCATION/CERTIFICATIONS:
Minimum Requirements:
Highschool Diploma
Bachelors degree in Information Technology Computer Science Business Information Systems or a related field
--OR-- equivalent combination of education and relevant work experience.
Preferred Qualifications:
Gong Revenue Intelligence Admin or Partner Enablement Certifications (if available)
Salesforce Administrator
Gainsight NXT Admin
Google Data Analytics or Tableau Desktop Specialist
ITIL Foundation (for ITSM process awareness)
AWS Certified Cloud Practitioner
Required Experience:
Chief
Employment Type
Contract
