Service Business Development Coordinator
Service Business Development Coordinator
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Job Description
Mercedes-Benz of Atlanta Northeast is an award-winning Mercedes-Benz dealership serving the Atlanta metro area since 1975.
Awards include:
- Ranked in the 2019 ATLANTA BUSINESS CHRONICLE Best Places to Work
- The Prestigious Consumers Choice Award for eight consecutive years
- GWINNETT MAGAZINE Best Place To Buy A Car and Best Auto Mechanic awards
While awards are nice it is the context that is most important. Awards and recognition are only possible because of the exceptional people who make up our team and their relentless drive to create amazing customer experiences and in turn a unique and rewarding culture.
We arefamily-owned and operated providing a nurturing supportive family-like atmosphere for three generations. In a recent survey employees expressed a genuine appreciation for their workplace the culture of teamwork and the values and leadership that come from the top and spread through the entire company. That creates a positive energy for the whole team which helps make customers happier. Its a true win-win!
What we offer:
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations Holiday Pay PTO pay
- Career advancement opportunities promote from within
- Discounts onproducts and services
- Family owned and operated
- Long term job security
Responsibilities
- Answer customer calls and establish follows-up with sales/service appointments
- Respond quickly to internet phone and live chat inquiries using email scripts and templates
- Provide customers with initial product information and direct them to the appropriate dealership resources
- Present initial financing options based on customer needs
- Follow up with leads that are not ready to make an appointment or no-show
- Participate in team and process development sessions keeping positive relationships with teammates sales teams and dealership management
- Utilize CRM tracking system daily
- At least one previous role based in customer service experience
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid drivers license
Required Experience:
IC
Employment Type
Full-Time
