Wireless Product Manager
Wireless Product Manager
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Job Description
Our culture lifts you upthere is no ego in the way. Our common purpose We all want to win for our customers. We aim to always be evolving dynamic and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.
Time Type:
RegularJob Description :
POSITION SUMMARY:
Cogeco is expanding into the Canadian mobile services market while accelerating momentum in the U.S. with Breezeline Mobile. We are seeking a Wireless Product Manager to join our team of innovators and visionaries.
Reporting to the Director Wireless Product & Loss Prevention you will be responsible for the successful implementation and operational launch of wireless products and services. This includes managing the rollout of mobile rate plans SIM/eSIM provisioning device onboarding and supporting wireless lifecycle programs such as device protection trade-in and warranty.
In addition to leading implementation youll act as a business analyst and subject matter expert (SME) for wireless product deliverycapturing business needs defining system and operational impacts and ensuring alignment across technical and commercial teams. Youll also collaborate with fraud and risk teams to design solutions that mitigate risk and ensure compliance with industry regulations.
KEY RESPONSIBILITIES
Lead the end-to-end implementation of new wireless products services and features including mobile rate plans add-ons roaming options and family/shared plan configurations
Oversee device onboarding (smartphones tablets hotspots CPEs) SIM/eSIM enablement and end-to-end activation flows
Coordinate cross-functional readiness across Product Network IT Engineering Digital Retail Sales Customer Support and Operations.
Ensure readiness of customer-facing channels (e.g. POS systems mobile apps self-serve portals) to support new wireless product offerings
Monitor post-launch performance and provide ongoing support for wireless product optimizations.
Partner with fraud and risk teams to embed controls into new wireless products and device programssuch as SIM swap protection identity verification blacklisting/whitelisting and trade-in fraud prevention.
Collaborate with legal and compliance teams to ensure wireless offerings meet regulatory obligations (e.g. AMF CRTC STIR/SHAKEN E911).
Act as a business analyst for wireless product initiativesgathering and documenting business requirements user stories use cases and functional specs.
Translate commercial and operational goals into technical requirements for integration with BSS OSS provisioning systems billing and CRM.
Conduct process mapping gap analysis and stakeholder interviews to support wireless product design and delivery
Support development and QA teams in creating test cases executing UAT and validating successful delivery of wireless capabilities
ACADEMIC TRAINING
Bachelors degree in Telecommunications Engineering Business or related field.
WORK EXPERIENCE
7-10 years of experience in wireless product implementation delivery or program management within telecom.
3 years of experience in business analysis or systems integration ideally within wireless or mobile environments
Strong understanding of wireless technologies: LTE 5G VoLTE SIM/eSIM provisioning OTA updates and activation processes.
Familiarity with telecom BSS/OSS billing systems device entitlement servers and customer lifecycle platforms
Knowledge of telecom fraud/loss prevention techniques: IMEI validation SIM swap detection KYC trade-in risk control
Skilled in using JIRA Confluence Visio Excel and requirements or workflow tools
Strong communication and stakeholder engagement skills.
Certifications such as PMP CBAP Scrum or Agile are assets.
SPECIFIC COMPETENCIES
Bilingualism (English/French) is an asset along with the ability to work across diverse environments (remote warehouses offices). This hybrid role requires a minimum of one in-office day per week
Excellent communication and interpersonal skills with the ability to collaborate effectively with cross-functional teams and external vendors/partners and clearly convey technical concepts to non-technical stakeholders.
Strong analytical skills with the ability to identify trends opportunities for improvement and apply creative problem-solving to overcome challenges.
Self-motivated and quick learner with a solid understanding of industry trends and emerging technologies in retail and channel management and the ability to adapt to evolving business needs.
Collaborate cross-functionally with Sales Marketing Supply Chain IT and Finance leveraging strong influencing skills to gain stakeholder buy-in and align device lifecycle strategies with business objectives
Benefits:
Competitive salary
Medical coverage (including prescription and vision plans)
Dental coverage
Life Insurance (1x salary at no cost to employee)
Long and short-term disability insurance (no cost to employee)
Voluntary employee spousal and child life insurance
Company recognized Holidays with additional Floating Holidays
Paid Time Off (PTO) programs
Comprehensive Flex Work Policy
401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
Participation in the Employee Bonus Plan
Participation in the Cogeco Stock Purchase Plan
Complimentary and discounted broadband services (for those in our service area)
Tuition Reimbursement
Headspace Membership
Betterhelp Membership
Opportunities for LinkedIn Learning subscriptions for select colleagues
#LI-Hybrid
Location :
Quincy MACompany :
Cogeco Connexion IncAt Cogeco we know that different backgrounds perspectives and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine innovate and grow as a company. So we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.
By creating a culture where all our colleagues can bring their best selves to work were doing our part to build a more equitable workplace and world. From professional development to personal safety Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities for we know engaged and appreciated employees equate to a better overall experience for our customers.
If you need any accommodations to apply or as part of the recruitment process please contact us confidentially at
Required Experience:
IC
Employment Type
Full-Time
