Software Development Manager, Managed Operations

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS. Within AWS UC Amazon Dedicated Cloud (ADC) roles engage with AWS customers who require specialized security solutions for their cloud services.

Does the challenge that comes from leading and driving large cross-organizational projects and initiatives for one of the largest Cloud providers excite you Do you enjoy working in an entrepreneurial environment solving complex technical problems and delivering innovative solutions

The AWS Managed Operations (MO) organization was founded in April 2023 with the objective to reduce operational load and toil through long-term engineering projects. We are building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability reliability latency performance and efficiency to operate AWS regions.

We are in search of an experienced Software Development Manager to develop services for our customers to enable AWS to expand its global footprint. The ideal candidate will have strong technical skills problem solving abilities deep customer affinity and communication skills to lead our operations/engineering organization.

This is a highly visible role that requires both business acumen when working with senior management a strong technical background for understanding software engineering best practices and technical depth for removing development roadblocks.

Our mission is to develop and maintain innovative user-friendly and reliable operator productivity services within AWS operation Center (AOC) that meet the evolving needs of our customers. We are committed to delivering high-quality secure services that improve customer satisfaction increase efficiency and enhance productivity by reducing time to resolve issues consolidating resources to reduce costs and standardizing operations. We aim to continuously improve our processes and practices to ensure that we are operating effectively and efficiently in partnership with our customers by understanding their pain points and sentiment.

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Key job responsibilities
In this role you will:
- Manage a team of software development engineers.
- Lead a team of SDE working to solve Managed Operations business problems for China ESC US-ADCs and Commercial Partitions. You also work with the customers to scope the projects and evaluate artifacts/solutions to ensure they meet business needs.
- Effectively hires coaches and promotes team members.
- Manages complex engineering problems and tooling efforts decisions and escalations. Mitigates long-term risks.
- Regularly review key performance metrics to ensure the teams efforts align with overarching business objectives fostering a results-driven environment.
- Cross-departmental collaboration is key you will strengthen relationships with other teams streamlining processes for optimal deliveries.

About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences inspire us to never stop embracing our uniqueness.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

- 3 years of engineering team management experience
- 7 years of engineering experience
- 8 years of leading the definition and development of multi tier web services experience
- Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle including coding standards code reviews source control management build processes testing certification and livesite operations
- Experience partnering with product or program management teams

- Experience in communicating with users other technical teams and senior leadership to collect requirements describe software product features technical designs and product strategy
- Experience in recruiting hiring mentoring/coaching and managing teams of Software Engineers to improve their skills and make them more effective product software engineers

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $166400/year in our lowest geographic market up to $287700/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.