Document and Business Solutions Operations Specialist
Document and Business Solutions Operations Specialist
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Job Description
Join Document Solutions as a Specialist delivering services globally. Operate equipment manage tasks and ensure quality.
As a Document and Business Solutions Specialist in Document and Business Solutions (DBS) team you will be expected to serve in a production capacity. Additionally you may be required to work in any of the production locations/environments to meet the needs of the customer/company in delivering our products and services while meeting established SLAs quality and productivity standards.
Document and Business Solutions (DBS) is the companys primary office-based services provider for the firm globally operating across APAC EMEA LATAM and NAMR in more than 50 cities. DBS is responsible for providing vital products and services including but not limited to creative & design document creation/print/copy mail distribution messenger courier and fulfillment scanning and archiving. Additionally DBS manages a suite of products including SmartPrint (floor printers) mail digitization and DBSs online service platform.
Job Responsibilities
- Operate functional equipment including printing scanning inserting sortation x-ray and other equipment as applicable.
- Receive and process incoming and outgoing work.
- Print finish and distribute all submitted print requests and documents.
- Undertake check management in line with processing procedures (where applicable).
- Scan documents/files and integrate into agreed document workflow/depositories.
- Arrange courier collection including required manifest(s) and documentation.
- Handle specialized items and more complex inquiries including possible extensive research.
- Manage inventory and fulfill production center needs.
- Respond to all requests and inquiries from end users of the DBS services.
- Identify non-compliant activities resolve discrepancies and escalate as appropriate.
- Maintain basic record keeping and track data as required by management.
Required Qualifications Capabilities and Skills:
- Strong written and spoken English skills.
- Demonstrate great communication and people skills.
- Excellent time management and organizational skills.
- Willingness to learn our products and services
- Basic working knowledge of key Microsoft programs.
- Organized efficient and self-motivated.
Responsibilities
Receive and process all incoming and outgoing work.
Coordinate courier collection including required manifest(s) and documentation.
Perform and maintain basic record keeping and tracking of data as required by management.
Identifynon-compliant activities and escalate as appropriate.
Print finish and distribute all print requests and documents.
Perform Check Management in line with all processing procedures (where applicable).
Respond to all requests and inquiries from end-users of DBS products and services.
Manage other logistical functions such as shuttle bus operations and overnight shipping.
Handling of specialized items and more complex inquiries including possible extensive research.
Resolving discrepancies and performing escalations.
Inventory management and fulfillment for production centers.
Other duties as assigned.
May be required to alternate between multiple locations within job location state/country to provide coverage as needed as well as variation of work hours to conform to needed coverage.
Qualifications
Ability to follow directions show initiative work and perform duties under minimal supervision and follow through on tasks.
Good customer service skills attentiveness able to interact positively and pleasantly.
Able to work productively in a fast-paced team environment.
Detail and deadline oriented with strong emphasis on safeguarding all personal and confidential information.
Intermediate understanding and use of Microsoft Office products; (Excel Word Power Point and Outlook; including email & calendar).
Must be comfortable with and have a solid understanding of basic business technology.
Good oral and written communication skills.
Able to lift and push items of significant weight (up to 50 pounds).
Able to stand and walk for long periods of time.
Able to resolve problems.
Proactive to seek and participate in cross training opportunities and willingness to utilize downtime to learn new skills.
Self-motivated with proven ability to learn.
Ability to recommend process improvements.
High school diploma or equivalent required.
Prior experience in a production environment preferred.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
