Customer Onboarding Manager
Customer Onboarding Manager
Posted on :
22-07-2025
Employer Active
1 Vacancy
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Job Description
Are you an experienced SaaS implementation specialist who thrives on delivering smooth system rollouts for customers Were looking for a Customer Onboarding Manager to lead customers through the configuration and implementation of our software ensuring they quickly see real value from our products.
This role is ideal for someone with a strong background in SaaS onboarding system configuration and data migration who can confidently manage complex implementation projects while providing hands-on on-boarding sessions and support. Youll work closely with key stakeholders acting as both project manager and trusted advisor to ensure every customer enjoys a seamless transition and long-term success with PCS.
What Youll Do:
Tech That Transformsautomation real-time dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel real-world impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of top-tier professionals passionate about using technology to drive change
This role is ideal for someone with a strong background in SaaS onboarding system configuration and data migration who can confidently manage complex implementation projects while providing hands-on on-boarding sessions and support. Youll work closely with key stakeholders acting as both project manager and trusted advisor to ensure every customer enjoys a seamless transition and long-term success with PCS.
What Youll Do:
- Lead the end-to-end onboarding and implementation process acting as the primary point of contact and project manager for new customers
- Work with Sales to scope projects pre-contract and set clear onboarding expectations
- Host kick-off meetings with Home Managers and key stakeholders to agree project objectives
- Configure systems manage data migration and ensure solutions are tailored to each customers needs
- Plan and deliver onboarding sessions ensuring customers are confident using our software
- Monitor progress at product-specific checkpoints troubleshoot issues and keep projects on track
- Manage additional product rollouts for existing customers.
- Identify opportunities for further PCS solutions and pass these to the Customer Success team
- Track product adoption post go-live providing hands-on support to ensure customers achieve maximum value
- Experience working in an implementations team within a SaaS environment configuring and rolling out system implementations for customers
- Proven expertise in SaaS onboarding and implementation including system configuration data migration and change management
- Strong project management skills with a track record of delivering complex implementations on time and within scope
- Experience delivering customer on-boarding and supporting customers through system adoption
- Excellent communication skills with the ability to translate technical concepts for non-technical users
- Highly organised proactive and solutions-focused with a genuine passion for helping customers succeed
- Experience in the care home or pharmacy sector would be an advantage
- A base salary of up to 38000 and bonusdepending on experience
- Modern town centre offices in Guildford with opportunityfor ad hoc home working
- 25 days holiday
- Contributory pension scheme
- Additional perks including; cycle to work scheme staff discounts portal and Employee Assistance Programme
Tech That Transformsautomation real-time dataour solutions are redefining how social care operates
Join the Market Leader Trusted by thousands we set the benchmark for digital transformation in social care
Drive Meaningful Innovation Work at the forefront of a sector ready for change where your skills fuel real-world impact
Challenge Yourself Make a Difference If you love tech and solving big challenges we want to hear from you
Work with the Best Join a team of top-tier professionals passionate about using technology to drive change
Required Experience:
Manager
Employment Type
Full-Time
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