Product Owner, Loyalty Experiences (Digital Strategy And Product) (English Services)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada we create content that informs entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values which include creativity integrity inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting ever-changing industry Whether it be in front of the camera on air online or behind the scenes you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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Product Owner Loyalty Experiences (LEx)

Affiliation: Management 18-month contract

Start Date: Q2 2025

The Product Owner for LEx will play a central role in shaping CBCs digital accounts offering. Youll lead the product delivery and implementation for accounts features managing the backlog and driving the evolution of key supporting platforms like the Account Centre and Newsletter Subscription Centre and their underlying technologies as well as CBCs presence on Apple News.

Youll collaborate closely with a wide range of partners including product teams content units Customer Experience Marketing and third-party vendors managing the operational aspects of agile product development.

Responsibilities:

Strategic product direction:

• Collaborate with the LEx Product Manager to ensure alignment with the overall product strategy.

• Contribute to the LEx product roadmap and prioritization by incorporating insights from user testing partner needs business needs and product strategy.

• Work alongside the Product Manager to define product priorities decisions and resolutions.

Product backlog management

• Create and manage the product backlog epics and user stories to deliver maximum value towards CBCs priorities and objectives. This includes generating tickets and writing user stories that accurately reflect partner and user needs across products such as Account features Account Centre Subscription Centre Newsletters BADJAM (used for securely sharing user data across vendor systems) ALAN (the database and API that underpin the newsletter offering) and Apple News.

Agile team facilitation & collaboration:

• Coordinate and facilitate team rituals like backlog grooming sprint planning partner demos and release notes.

• Partner with the Agile Team Lead to ensure Agile methodologies are applied consistently and effectively leading to optimal audience experiences.

• Align with the Developer Supervisor on technical priorities decisions and resolutions.

• Collaborate with the Agile Team Lead other product teams and internal teams to manage dependencies optimize value delivery and minimize code/release conflicts.

User focus & partner engagement:

• Champion and facilitate the use of user testing and audience feedback throughout product development.

• Work with the Email Coordinator to address the needs of CBC newsletter publishers including providing support for Adestra marketing automation and ad hoc training.

Risk management & problem solving:

• Identify and brainstorm solutions for product risks related to value viability usability (in collaboration with UX Design and Research) and feasibility (with the Technical Lead).

• Actively remove obstacles that could impede product priorities goals or vision.

Release oversight & quality assurance:

• Oversee and monitor releases ensuring quality validation with the team.

• Monitor product releases and operations to maintain consistent quality of service for CBC users which includes fielding questions and investigating support issues to determine necessary next steps and feature evolutions.

Communication:

• Communicate delivery progress clearly and consistently to relevant stakeholders.

Measurement

• Measure and track value of delivered work including adoption and use of new features and progress on objectives and key results.

Qualifications:

Product development expertise: Demonstrated experience scoping planning and delivering engaging audience experiences. Youre adept at delivering complex digital products with an Agile mindset.

Agile & Lean methodologies: Practical application of Lean or Agile methodologies with specific experience in Scrum and Kanban. Youre comfortable transforming requirements into digestible elements to facilitate continuous delivery.

Continuous improvement: Experience with continuous improvement and iterative development including test-driven approaches to identify obstacles and enhance product delivery and processes.

Outcome-focused approach: A proven ability to actively foster an outcome-focused approach including assessing and communicating trade-offs and benefits.

Communication & collaboration: An excellent communicator who works well with others whether one-on-one with direct team members digital colleagues at-large or vendor leads. You have experience facilitating meaningful product and team discussions and demonstrate strong emotional intelligence

Quality & accessibility: Past success reviewing and assessing services and tools related to product activities alongside experience with accessibility best practices.

Mindset & values: Forward-looking curious eager self-aware self-directed and empathetic. You have enthusiasm and passion for all forms of media and a strong commitment to reflecting the CBC community and a diverse contemporary Canada.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest but only candidates selected for an interview will be contacted.

As part of our recruitment process candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our countrys diversity. Thats because we can only create and tell the stories that connect Canadians by having a workforce that mirrors the ever-changing makeup of our country. Thats why we as an employer value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canadas public broadcaster. For more information visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by sending an e-mail to .

You are invited to consult and familiarize yourself with our Code of Conduct which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee it will be important to inform us as quickly as possible of any situation that because of your hiring constitutes or could appear to constitute a conflict of interest.

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