At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company thats founder-led and privately held we empower our employees to push boundaries innovate and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400 integrated partners our platform serves over 30000 provider organizations making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development ensuring our employees have the resources to innovate and make a lasting by Forbes as a top private cloud company and honored as one of Canadas Most Admired Corporate Cultures we offer flexibility growth opportunities and meaningful work.
At PointClickCare we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity productivity and thoughtful decision-making. By integrating AI tools into our daily workflows collaboration is enhanced outcomes are improved and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission and we continue to invest in training and development to nurture innovation throughout the employee journey.
Were Hiring: Intermediate Site Reliability Engineer SRE AI Reliability & Automation
Are you a software engineer passionate about building intelligent systems that make infrastructure smarter faster and more resilient
Join us as we reimagine operational engineering through AI-first principles. In this role youll design and implement AI-powered solutions that drive observability automate incident response and optimise cloud-native platforms.
This is more than a traditional SRE role its a chance to engineer the future of reliability using machine learning generative AI and predictive analytics.
What Youll Work On
AI-Driven Observability
Build ML-based anomaly detection and pattern recognition systems.
Enhance telemetry with smart tagging and metadata for better AI insights.
Intelligent Automation
Develop event-driven workflows and self-healing systems using AI triggers.
Automate incident response with generative AI and custom AI agent orchestration.
Predictive Reliability
Use time-series forecasting and predictive modelling to anticipate failures.
Optimise infrastructure with AI-powered autoscaling and cost-aware resource allocation.
Software Engineering for Resilience
Build scalable fault-tolerant systems in a cloud-native environment.
Participate in on-call rotations and lead incident response for critical systems.
Skilled in API integration for streamlined data exchange and system connectivity.
Team Enablement
Run internal AIOps workshops and help teams adopt AI maturity models.
Champion responsible AI practices and ethical automation.
Tech Stack & Skills
Languages: Python Java Bash Terraform
Platforms: Azure Kubernetes Docker
Tools: Datadog Prometheus AppDynamics ELK GitHub Actions
ML/AI: MCP framework AI agents Vector store Agent orchestration (LangChain) RAG
CI/CD: Jenkins ArgoCD Spinnaker
Databases: SQL Server PostgreSQL MySQL
Youll Thrive If You Have
5 years experience in software engineering.
Experience with SRE principles.
Experience with AI/ML in production environments
A passion for automation intelligent systems and operational excellence
Strong debugging problem-solving and system design skills
Bonus Points
Experience with AIOps platforms.
Contributions to open-source or AI communities
Familiarity with Responsible AI frameworks
Participation in AI hackathons or conferences
This is your opportunity to code with purpose building systems that think learn and adapt. If youre excited about the fusion of software engineering and AI lets talk.
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race religion national origin status age sex sexual orientation gender identity or expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact should you require any accommodations.
PointClickCare is committed to Information Security. By applying to this position if hired you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.