Sales Support Coordinator

At Air Products our purpose is to bring people together to reimagine whats possible collaborate and innovate solutions to the worlds most significant energy and environmental sustainability challenges. Grow with us as we embark on building tomorrow together by being the safest most diverse and most profitable industrial gas company in the world.

Reimagine Whats Possible

Do you enjoy supporting a sales and marketing team and communicating with customers and providing excellent customer support Are you seeking a role with growth potential

The Sales Support Coordinator will provide daily support to the Air Products Membrane Solutions Commercial team to manage inbound and outbound communications with customers on a range of inquiries.

You will interface with customers for sales of systems membranes parts and service. You will also have internal interactions with global sales personnel marketing product management transportation coordinator Air Products corporate trade compliance AP corporate credit group AP customer master group and AP CRM teams.

Whats In It for You:

At Air Products we foster a culture of inclusion where every voice is heard and everyone feels they belong and matter. Additionally we offer competitive pay and great benefits for our employees. Check out some of our benefits below!

• Affordable Medical Dental and Vision Insurance (day 1 of employment)

• 401k with 100% vested company core and match

• Paid Vacation holidays sick time

• Paid Parental leave (Up to 8 weeks)

• Backup Child and Adult Care benefit

• Adoption assistance

• Flexible spending accounts (medical dependent daycare)

• Life Insurance (AD&D- Paid for by Air Products) Supplemental AD&D

• Legal Plan & Identity theft coverage

• EAP (Employee Assistance Program)

• Many more supplemental benefits available

Required Skills / Abilities:

• Proficient in SAP Salesforce (or other comparable CRM) and MS Suite.

• Excellent communication skills both written and verbal.

• Ability to work well independently and in a team environment.

Personal attributes:

• A positive can-do attitude with strengths in speedy and accurate responses

• A high level of integrity due to confidentiality of company and customer sensitive data.

• Friendly professional and able to communicate at all levels both internally and externally via e-mail and telephone.

• Computer and IT literacy includes the ability to learn new systems.

• Ability to follow policies and procedures while identifying opportunities to improve and enhance customer experience.

• Adaptable to change.

• Organized with a strong ability to prioritize tasks and manage time to support multiple initiatives.

• Eager to learn and grow.

Key Job Responsibilities:

• Create and maintain internal and external requisitions for purchase of parts to support customer demands. Oversees parts sales orders through shipment to customers.

• Supports execution of annual satisfaction survey works with sales to identify customer contacts follows up with customers/sales to drive response rates.

• Enters and tracks RMAs acting as the central point of contact for membrane part and service complaints from ETO Systems Customers.

• Track and submit workbooks for price increases and customer master data attributes.

• Support the development of templates and storage of completed customer forms quotes OEM agreements contracts amendments etc.

• Administratively support commercial projects as needed.

• Support the implementation and usage of the CRM platform (Salesforce)

• Log new Process Gas proposals and request new charge numbers from finance communicate with the Process Gas team and track proposal and charge spreadsheets.

• Pull monthly reporting on active projects contact the Commercial team to validate hours.

• Manage service and sales orders from entry through invoicing for new system proposals and service projects Enter into SAP follow up with commercial and project management through project completion notify the team of closure and invoice in SAP.

• Accepts and validates customer Purchase Orders and enters order into SAP.

• Complete customer workbook requests for new and existing customers and liaise with AP Customer Master Data (CDM) team to ensure timely completion.

• Efficiently communicate information from customers to our Treasury group for credit card and credit transactions credit worthiness receipt of payment and order release for shipment.

• Communicate with scheduling regarding order shipment dates and advise customers of shipping details any potential order changes (or delays) or partial shipments.

• Works with customer sales manager and Air Products Legal and/or Trade Compliance departments to validate compliance to domestic and international laws and regulations.

• Issues order acknowledgements to customers.

Minimum Hiring Requirements:

• A high school diploma or GED is required.

• Proficiency in SAP Salesforce (or other comparable CRM) and MS Suite is required.

• Excellent customer service experience is required.

• Excellent communication skills and attention to detail is required.

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Join Air Products where we proudly value the skills dedication and leadership that Veterans bring to the table. As a Veteran-friendly organization we actively encourage and welcome Veterans to apply for various roles within our company. We recognize the unique strengths and experiences that Veterans contribute and we foster a workplace that honors your service while providing a platform for professional growth.

We are the worlds largest hydrogen producer with over 80 years of industrial gas experience. We are hydrogen and industrial gas experts delivering safe end-to-end solutions investing in real clean energy projects at scale and driving the industry forward to generate a cleaner future.

At Air Products we work in an environment where we put safety first diversity is essential inclusion is our culture and each person knows they belong and matter. To learn more visitAbout Air Products.

We offer a comprehensive benefits package including paid holidays and vacation affordable medical dental life insurance and retirement plans. You will be eligible for benefits and also be 100% vested in your retirement benefits on your first day of employment.

We are an Equal Opportunity Employer (U.S.).You will receive consideration for employment without regard to race color religion national origin age citizenship gender marital status pregnancy sexual orientation gender identity and expression disability or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application please e-mail us at General application status inquiries are not answered by this mailbox rather youll receive an e-mail directly from our Career Center and/or the Talent Acquisition Specialist.