Technician Level I

Job Title: Technician Level I

Reports to: Director for Network & Technology Services

Dept.: Technology Services

Exemption Status: Non-Exempt

Calendar: 226 days

Payscale: CP6

Primary Purpose: Perform administrative duties related to the daily operation of the technology department office. Support of district data systems software applications and hardware. Assist campuses and end-users by providing support to deploy configure and repair technology.

Qualifications:
Education/Certification:

• High School Diploma or GED
• Drivers License
• Associates Degree preferred

Special Knowledge/Skills:

• Excellent organizational communication and interpersonal skills
• Strong problem solving and analytical skills
• Basic understanding of desktop and mobile operating systems
• Experience working with various computer hardware components
• Experience installing software application packages

Major Responsibilities and Duties:

• Process damaged devices and coordinate repairs while managing accurate records of work performed materials used and time required
• Maintain accurate inventory records
• Identify and suggest possible improvements on deployment and repair processes
• Deploy and configure computers and peripherals
• Use effective communication skills to present information timely accurately and clearly
• Work cooperatively with others to resolve issues
• Basic troubleshooting of software and equipment
• Update and resolve work orders in a timely manner
• Document issues and resolutions within the helpdesk ticketing system
• Participate in professional development to improve skills related to job assignment.
• Follow established safety procedures and techniques to perform job duties including utilizing tools lifting climbing and carrying
• Comply with policies established by federal and state law State Board of Education rule and local board policy
• Follow procedures outlined in the Employee Handbook
• Perform other duties as assigned
• All duties must be performed on site

Supervisory Responsibilities:

• As assigned by Director for Network & Technology Services

Tools/Equipment Used:

• Ladders hand tools and test instruments for electronic repairs; personal computers and peripherals; cars or trucks that do not exceed 26000 lbs. Reliable personal vehicle needed for work-related travel between district facilities.

Posture:

• Prolonged sitting and standing; regular kneeling/squatting bending/stooping pushing/pulling and twisting.

Motion:

• Repetitive hand motion; frequent keyboarding and use of mouse; regular walking grasping/squeezing wrist flexion/extension reaching; climbing ladders.

Lifting:

• Moderate lifting and carrying (up to 44 pounds); occasional heavy lifting (45 pounds and over).

Environment:

• Exposure to electrical hazards; occasional prolonged and irregular hours; frequent district-wide travel; May be required to be on-call 24 hours a day.

Mental Demands:

• Work with frequent interruptions; maintain emotional control under stress

This job description describes the general purpose and responsibilities assigned to this job and is not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Little Elm ISD does not discriminate against any employee or applicant for employment because of race color religion sex national origin age disability military status genetic information or on any other basis prohibited by law. Additionally the District does not discriminate against an employee or applicant who acts to oppose such discrimination or participates in the investigation of a complaint related to a discriminatory employment practice. Employment decisions will be made on the basis of each applicants job qualifications experience and abilities.

El Distrito Escolar Independiente de Little Elm no discrimina a ningn empleado o candidato a empleo por razn de raza color religin sexo nacionalidad edad incapacidad estatus militar informacin gentica o de cualquier otra razn prohibida por ley. Adems el distrito escolar no discrimina a ningn empleado o candidato a empleo que acte oponindose a ese tipo de discriminaciones o que participe en la investigacin de una queja relacionada co n alguna prctica discriminatoria en la contratacin. La toma de decisiones respecto a una contratacin se har en funcin de las calificaciones experiencia y habilidades del candidato.

Required Experience:

IC