Temporary Outbound Customer Care Specialist.
Temporary Outbound Customer Care Specialist.
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Job Description
Overview
Since our founding in 1924 weve cut cardiovascular disease deaths in half but there is still so much more to do. To overcome todays biggest health challenges and accelerate this progress we need passionate individuals like you. Join our movement be part of the progress and help ensure a healthier future for all. You matter and so does the impact you can make with us.
The American Heart Association has an excellent opportunity for a Temporary Outbound Customer Care Specialist for our National Engagement Center located in Dallas TX.
Additional Information:
- Salary: $16.50/Hour
- Location: Fully remote
- Equipment: Full home office set up provided to you (laptop monitor keyboard mouse and headset).
- Shift: Monday Friday 8:30am 5:00pm CT
Daily Scope of Work The Outbound Community Care Specialist will primarily focus on making outbound calls to thank and support volunteers for their recruitment and fundraising activities.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful you will have access to Heart U our award-winning corporate university as well as additional training and support locally.
#TheAHALife is more than a company culture; it is our way of life. It embodies our commitment to work-life harmonization and is guided by our core values where our employees can thrive both personally and professionally. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us onLinkedInInstagramFacebookX and .
Responsibilities
- Make routine outbound calls to thank donors welcome volunteers assist with events such as Heart Walk youth activities or advocacy issues.
- Establish an ongoing support relationship and educate volunteers on aspects of fundraising.
- Respond to customer inquiries by referring them to published materials secondary sources or more senior staff.
- Follow up on previous calls.
- Use multiple software programs for tracking contact information and interactions.
Qualifications
- High school diploma or equivalent
- 0 - 2 years minimum relevant work experience. At least six months customer interaction experience including managing accounts/clients and demonstrating a strong customer satisfaction focus and passion to help others.
- The ability to multitask by simultaneously navigating several software programs and the Internet is required.
- Exceptional communication skills both verbal and written including typing accuracy.
- Critical thinking and problem-solving skills.
- Must be able to work Monday Friday 8:30 5:00pm CT.
Compensation & Benefits
- Salary: $16.50/Hour
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
- Compensation Our goal is to ensure you have a competitive base salary. Thats why we regularly review the market value of jobs and make adjustments as needed.
- Performance and Recognition You are rewarded for achieving success by merit increases and incentive programs;eligibility for an incentive program is based on the type of position.
- Benefits We offer a wide array of benefits including medical dental vision disability and life insurance along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being we also offer an employee assistance program employee wellness program and telemedicine and medical consultation.
- Professional Development You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Associations national online university with more than 100000 resources designed to meet your needs and busy schedule.
- Work-Life Harmonization The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year which includes several days off at the end of the year.
- Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities or for potential future positions in the organization.
The American Heart Associations 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health by 2028 the Association will drive breakthroughs and implement proven solutions in science policy and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association American Stroke Association our mission is to be a relentless force for a world of longer healthier lives regardless of race ethnicity gender gender identity religion age language sexual orientation national origin and physical or cognitive abilities.
This position not a match with your skills Click here to see other opportunities.
In accordance with local and state laws where applicable qualified applicants with arrest or conviction records will be considered for employment.
EOE/Protected Veterans/Persons with Disabilities
Required Experience:
Unclear Seniority
Employment Type
Full-Time
