Assistant Director, Data Analytics & CRM
Assistant Director, Data Analytics & CRM
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1 Vacancy
Job Description
Job Title
Assistant Director Data Analytics & CRMAgency
Texas A&M UniversityDepartment
Office Of AdmissionsProposed Minimum Salary
$4617.67 monthlyJob Location
College Station TexasJob Type
StaffJob Description
What we want
Under the general direction of the Associate Director of Data Analytics and CRM the Assistant Director plays a pivotal role in the office as they are responsible for the testing daily operation and maintenance of Slate (CRM) and various system integrations needed to support admissions and recruitment efforts. Works closely with the Associate Director overseeing and implementing technical requirements required to support system stakeholders throughout the application cycle including the support of various application workflows process automations event and communication management and ensuring the integrity of all data files imported in and exported out of Slate throughout the student lifecycle. Serves as a project team leader for the Slate Customer Relationship Management (CRM) systems team and oversees the daily operations and duties of several Slate team members including leading and planning team meetings and coordinating closely with the Associate Director in regards to constituent management project management staff training and maintaining database data security and integrity.
What you need to know
Salary: $55.412.00 - $71219.20(Compensation will be commensurate to selected hires experience)
Cover Letter & Resume: Acover letter and resume are strongly recommended
Qualifications
Required Education and Experience:
Bachelors degree or any equivalent combination of education and experience.
Six years of project or program management experience production experience with software application development and/or database management experience which includes two years of supervisory experience.
Preferred Qualifications:
Masters Degree.
Five or more years of experience in project or program management.
Previous experience working in higher education admissions or related field with organizational processes.
Previous experience with CRM document imaging software admissions and/or university software including Technologies Slate and Ellucian Banner.
Experience with data visualization software (Tableau).
Familiarity with one or more web and data tools such as HTML SQL XML JavaScript etc.
Detail oriented approach to program management.
Ability to function in a deadline driven environment with multiple projects and programs simultaneously.
Prior knowledge of Slate CRM or ability to demonstrate a high aptitude to learn.
Basic Level Slate Operator Certification.
Project Management Certificate.
Knowledge Skills and Abilities:
Demonstrated commitment to consultation and cooperation with students faculty staff and administrators.
Strong project management skills with the ability to lead a team.
Strong interpersonal and communication skills with the ability to visualize organize and provide feedback to leadership.
Ability to manage multiple competing priorities at one time.
Ability to assist with the planning installation and operation and effective utilization of multiple software platforms.
Strong computer skills to include Microsoft Excel Word and Outlook.
Strong verbal and communication skills.
Ability to multi-task and work cooperatively with others.
Responsibilities
System Management and Advancement
Responsible for assisting in the maintenance of the Slate CRM system ensuring quality management while making required updates to admissions systems necessary to recruit evaluate and select a competitive student body including the building testing evaluation and release of system updates.
Develops dashboards and data tools to enable various constituent groups to see and track impact of communications campaigns and initiatives on enrollment.
Works to resolve data conflicts supports import of data from other agencies and monitors Slate CRM System for data integrity.
Assists with tasks such as user management and roles permissions query building unit and security testing security planning and general troubleshooting.
Works closely with units to develop process improvement plans through detailed analysis and planning.
Researches evaluates and implements new database functionality.
Maintains lead in data analysis research and resource gathering.
Builds a relationship with Slate CRM system vendor in order to resolve any issues and optimize database usage.
Expert in new database functionality including researching and assisting in the development and coordination of implementing new system functionality.
Establishes working relationships with university agencies departments counselors and advisors to enhance customer service and satisfaction.
Oversees the development of training materials and workshops to be hosted across the university and in off campus Prospective Student Centers in order to meet the unique needs of each area and to support staff development in the area of CRM.
Some independent travel is required.
CRM Program Management
Collaborates with colleges and departments on the development and implementation of customized recruitment plans designed to engage prospective students and families interested in A&M.
Helps to build and foster relationships between Texas A&M Colleges and Departments and prospective students.
Performs system configurations in Slate to support the evolving needs of campus partners.
Provides guidance and support to the marketing effort in recruiting students to A&M.
Works closely with the marketing department to ensure branding guidelines are meet for all email/text communications.
Occasionally assists the Associate Director in the preparation and monitoring of budgets for programs and events.
Supervisory/Slate Team Management
Serves as a senior leader on the Data Analytics and CRM team.
Provides oversight and daily supervision to direct reports by assigning daily weekly and annual tasks and projects.
Leads team meetings and coordinates closely with the Associate Director of Data Analytics and CRM to accomplish constituent management program management internal staff training and maintaining database data security and integrity.
Ensures development opportunities are available for professional growth of employees.
Provides objective feedback to employees including but not limited to probationary and annual performance evaluations.
Professional Development
Serves on office search and planning committees.
Attends and presents at state regional and/or local conferences.
Represents the Office of Admissions on campus within the community and/or at the state level when needed.
Who we are
The Office of Admissions handles freshman transfer graduate international and other applicant types who wish to apply to Texas A&M University. The office is also responsible for recruiting and enrollment of an academically prepared student body of all backgrounds that is geographically and economically varied. In addition Admissions also offers several opportunities for prospective students and their families to visit campus throughout the year to learn about the rich traditions and culture of Texas A&M University. To learn more about us please visit our website.
We are a prestigious university with strong traditions Core Values and a community of caring and associated with a major university such as sporting and cultural events state-of-the-art recreation facilities the Bush Library and Museum and much more await you. Experience all that a big city has to offer but with a reasonable cost-of-living and no long commutes.
- Health dental vision life and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
- 12-15 days of annual paid holidays
- Eight hours of paid sick leaveand at leasteight hours of paid vacationeach month
- Automatically enrollment in theTeacher Retirement System of Texas
- Health and Wellness: Free exercise programs and release time
- Professional Development: All employees have access to freeLinkedIn Learningtraining and webinars
- Employee Tuition Assistance and Educational Release time for completing a degree while a Texas A&M employee
For additional information on benefits Click here
Our Commitment
Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives talents & lived experiences. Embracing varying opinions and perspectives strengthens our core values which are: Respect Excellence Leadership Loyalty Integrity and Selfless Service.
All positions are security-sensitive. Applicants are subject to a criminal history investigation and employment is contingent upon the institutions verification of credentials and/or other information required by the institutions procedures including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
Required Experience:
Director
Employment Type
Full-Time
