Assistant Manager - Retail BPO
Assistant Manager - Retail BPO
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1 Vacancy
Job Description
Position Title: Assistant Manager - Retail (Cebu) Onsite
Account Type: Retail
Start Date: August 15
Support Type: Voice
Work Setup: Fully Onsite in Cebu City
Shift & Rest Days: 24/7 schedule
Educational Qualification: Undergraduate or College Graduate
Work Experience:
- 4 to 6 years of experience as a Team Lead in any voice-based Lines of Business (LOBs) preferably within the retail sector
Key Responsibilities:
- Staff Management: Handle recruitment training performance appraisals scheduling and resolve employee concerns.
- Customer Relations: Engage with customers address complaints and ensure a positive customer experience.
- Operational Support: Assist in inventory management uphold store standards ensure safety protocols and contribute to overall operational efficiency.
- Communication & Coordination: Serve as a link between management and staff by sharing information implementing procedures and facilitating effective communication.
Employment Type
Full Time
