IT Service Operations Specialist 1 - Part Time-Permanent

POSITION SUMMARY:

The IT Service Operations Specialist 1 is responsible for providing 7x24x365 monitoring and operational support 12 hour operate and monitor systems and infrastructure components and implement approved changes per established documentation and in collaboration with Analysts and role responds to alerts per established processes.

ESSENTIAL FUNCTIONS:

• Monitors enterprise systems applications and infrastructure components on multiple commands to clear computer system/start operation or to correct error/stop/resume operations.
• Executes defined processes procedures batch jobs and backups in a multi-platform environment in accordance with established policies.
• Implements approved changes to systems and infrastructure components in strict adherence to established documentation and in collaboration with Analyst and Engineers - promoting best practices and continuous improvement.
• Reads instructions and schedule such as schedule of documents to be printed or receive instructions from supervisor orally to determine work for shift. Record problems which occurred such as down time and actions taken.
• Supports and participate in collecting analyzing and reporting metrics on regular basis identifying opportunities for improvement.
• Develops and maintains computer operations documentation and procedures.
• Notifies supervisor and/or technician of errors or equipment stoppage. Works with support teams and vendors to handle any abnormal conditions in the datacenter.
• Communicates outages to user base per established notification process.
• Maintains and controls tape inventory and manages the shipment and transporting of tapes as required. Performs tape rotation activities across all platforms as required.
• Prints and distributes daily weekly and monthly reports.
• ALL OTHER DUTIES AS ASSIGNED.

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required:High School diploma
• Preferred Degree: Associates degree
• Certificate(s) or License(s): Data Center Certification (preferred)
• Experience: One (1) to two (2) years of experience required
• ITIL V3 Foundations (preferred)
• (Major) Incident Management experience (preferred)

KNOWLEDGE SKILLS AND ABILITY

• Experience with MS Office suite in the production of reports charts graphs
• Attention to Detail: Requires high attention to detail and ability to follow established guidelines and procedures to ensure work right despite pressing deadlines; concentrates on routine work and maintains a system of alert and aware of surroundings and carefully monitors technical equipment or processes
• Commitment to Task: Demonstrates dependability and shows a sense of urgency about getting results; willing to commit the hours it takes to get the job completed; takes responsibility for actions and achieves results; overcomes obstacles
• Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved weighing options and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation experience reflection and/or reasoning to drive business forward
• Customer Focused: Commits to meeting the needs and expectations of the organizations internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e. customer feedback)
• Decisiveness: Uses sound reasoning available information and past experience to solve problems in a timely manner; stands by decisions; ensures appropriate action is taken; makes decisions effectively
• Teamwork: Works cooperatively with others to accomplish business goals and objectives; asks others for their ideas and opinions; supports teams decisions; contributes to the teams efforts.
• Verbal Communication Skills: Presents ideas concepts and information effectively and clearly through the spoken word; actively listens; communicates comfortably with various audiences; responds effectively to questions
• Must be able to be flexible to assist coverage with other shifts as needed. These flexible shifts include working evenings weekends or holidays. Must be able to work a 12 hour rotating shift and sit at a desk using a computer up to 75% of time.

PHYSICAL REQUIREMENTS:

• Regular computer work sitting talking listening and use of hands to finger handle or feel.
• Occasional standing walking reaching with hands and arms repetitive use (or motion) of arms and hands bending stooping and lifting up to 20-40 pounds.

INDEPENDENT JUDGEMENT:

• Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.

Part Time Benefits Summary:
Enjoy discounts on retail merchandise our restaurants world-class resorts and conservation attractions!

• Dental
• Vision
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race color creed religion sex pregnancy sexual orientation gender identity age national origin ancestry citizenship status disability veteran status genetic information or any other basis protected by applicable federal state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process please visit your nearest location or contact us at