Senior QARA Customer Operations Manager
Senior QARA Customer Operations Manager
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Job Description
Bring more to life.
Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology
At Cytiva one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.
Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.
Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines new medicines and cell and gene therapies.
At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other our customers and their patients. Take your next step to an altogether life-changing career.
Learn about the Danaher Business System which makes everything possible.
The Senior QARA Customer Operations Manager will partner internally and globally with external stakeholders to manage world-class Quality Assurance program to met key customer expectations and enhance growth. Reporting into the APAC QA leader for Cytiva but following global standard work the candidate will also support the Korea commercial team and Global Strategic Account Manager.
This position reports to the Quality Director Global Strategic Accounts and is part of the Global Quality Assurance and Regulatory Affairs. This role can be located at any Cytiva or Danaher location.
What youll do
- Engaging deeply with customers to understand trends build relationships and address queries and complaints.
- Managing daily interactions with stakeholders and customers to ensure accountability and governance aligning closely with commercial teams.
- Developing action plans with internal stakeholders and customers to enhance satisfaction and experience.
- Handling high-urgency cases and escalations for customers clearly communicating with stakeholders.
- Collaborating with the Global Quality Team to drive digital improvements to standard GSA reporting and data collection for quality business reviews and other leadership reviews
Who you are
- Bachelors degree and minimum 5 years work experience in a Quality or Regulatory Assurance related field including Biopharma or Life Sciences.
- Experience in Customer relationship management and proven project/program management is a must.
- Demonstrated experience with data analysis creating custom reports and/or standardizing reporting across multiple organizations.
- The ability to identify prioritize and solve problems is essential. This involves understanding customer inquiries and providing solutions that meet their needs.
- Strong interpersonal skills and ability to communicate complex information effectively (both written and oral). Demonstrated experience and proficiency with MS Office word processing spreadsheet presentation and database applications.
Preferred Qualifications:
- Experience with continuous improvement activities
Cytiva a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.
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Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.
For more information visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race color national origin religion sex age marital status disability veteran status sexual orientation gender identity or other characteristics protected by law. We value diversity and the existence of similarities and differences both visible and not found in our workforce workplace and throughout the markets we serve. Our associates customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available here.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Required Experience:
Manager
Employment Type
Full-Time
