VP - Unified Workspace
VP - Unified Workspace
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Job Description
At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors and an unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.
Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.
About the Role
American Express is building the next-generation digital workplacesecure intelligent and human-centered. As Vice President of Unified Workplace youll lead strategy and execution for devices virtual desktop mobile endpoint management and digital operations across a global workforce.
This role sits at the center of how our people workdriving a modern AI-enabled self-healing environment backed by real-time system health automation and democratized GenAI support. Youll lead the transformation of colleague technology while enabling freedom of choiceincluding Apple as a first-class citizen in our endpoint strategy.
Key Responsibilities
Lead the Global Device & Endpoint Strategy spanning laptops (Windows and Apple) VDI mobile (iOS/Android) and device-as-a-service.
Operationalize Apple as a Strategic Choice ensuring consistent user experience performance and security across macOS and iOSpartnering with Apple Jamf and MDM/UEM providers.
Deliver World-Class Operations for provisioning patching fulfillment field services and device lifecycle with a zero-touch cloud-first approach.
Build a Self-Healing Workplace with telemetry AI and Nexthink-driven automation to detect diagnose and resolve issues before they impact users.
Implement GenAI Solutions at Scale to empower self-service reduce support dependency and elevate digital fluency across the enterprise.
Own Digital Experience Health with proactive observability real-time scoring and automation that measures and improves workplace performance.
Oversee Modern Endpoint Management with tools like Intune Autopilot and UEMs that support secure compliant and dynamic work environments.
Develop Workplace Applications including software delivery virtual agents and self-service portals that remove friction and boost productivity.
Lead and Inspire a Global Team across engineering operations and productdelivering measurable outcomes and a service-first culture.
Who You Are
Minimum Qualifications
Deep technical knowledge in Windows macOS virtual desktops mobile platforms UEM (Intune Jamf) and endpoint security.
Proven experience rolling out Apple devices as a supported strategic platformbalancing user preference supportability and risk.
Strong operational track record in global device management field services and self-healing automation.
Thought leader in AI-driven support GenAI workflows digital experience telemetry and system health engineering.
Trusted partner who can engage across CISO CTO Risk Legal and business functions.
Empathetic people leader with a builder mindset and relentless focus on colleague outcomes.
Preferred Qualifications
15 years in digital workplace or enterprise endpoint leadership at scaleideally in highly regulated environments.
Why American Express
Were not just managing endpointswere building a digital workplace people want to work in. At American Express we believe employees deserve tools that are fast flexible and intelligentwith choice automation and AI built in. If you want to lead that charge and define what a high-performing hybrid workforce really looks likewe should talk.
Apply now. Help us reinvent workdevice by device experience by experience.
Annual Range: $220000.00 to $320000.00 annually bonus equity (if applicable) benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.
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Exec
Employment Type
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