Senior Manager, Operational Excellence
Senior Manager, Operational Excellence
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$ 118080 - 154980
1 Vacancy
Job Description
Hi were Oscar. Were hiring a Senior Manager to join the Office of the CMO.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselvesone that behaves like a doctor in the family.
About the role
You will support our teams in driving a best-in-class service-focused operation by designing guiding and assessing the effectiveness of operational frameworks and ideologies. You will serve as an individual contributor focused on strategic problem solving process improvement and operational design.
You will report to the Chief Medical Officer.
Work Location:
Oscar is a blended work culture where everyone regardless of work type or location feels connected to their teammates our culture and our mission.
If you live within commutable distance to our New York City office (in Hudson Square) our Tempe office (off the 101 at University Dr) or our Los Angeles office (in Marina Del Rey) you will be expected to come into the office at least two days each week. Otherwise this is a remote / work-from-home role.
You must reside in one of the following states: Alabama Arizona Arkansas California Colorado Connecticut Florida Georgia Illinois Indiana Iowa Kansas Kentucky Maine Maryland Massachusetts Michigan Minnesota Missouri Nevada New Hampshire New Jersey New Mexico New York North Carolina Ohio Oregon Pennsylvania Rhode Island South Carolina Tennessee Texas Utah Vermont Virginia Washington or Washington D.C. Note this list of states is subject to change. #LI-Remote
Pay Transparency:
The base pay for this role in the states of California Connecticut New Jersey New York and Washington is: $131200 - $172200 per year. The base pay for this role in all other locations is: $118080 - $154980 per year. You are also eligible for employee benefits participation in Oscars unlimited vacation program and annual performance bonuses.
Responsibilities
- Support a designated business unit or function by identifying and implementing process improvements that promote service excellence efficiency and scalability
- Develop and maintain the critical skills necessary to inform future business decisions and support operational effectiveness
- Partner across departments and locations to build routines that drive cross-functional collaboration and visibility
- Analyze data and metrics in partnership with analytics teams to identify gaps extract insights and surface themes that inform decision-making
- Translate executive-level narratives into actionable workstreams tools trackers and frameworks that enable progress and accountability
- Navigate ambiguity with ease bringing clarity and structure to undefined or evolving initiatives; comfortable building from the ground up
- Create and maintain tools trackers and visualizations to support process transparency measurement and executive reporting
- Drive visibility into project status risks and dependencies for senior stakeholders; adapt communication styles to suit varied audiences
- Apply structured problem-solving approaches and internal best practices to continuously improve workflows and support business goals
- Provide thought leadership and influence to reidnforce a culture of operational discipline and continuous improvement
- Demonstrate resilience adaptability and a bias for action in the face of complexity or change
- Compliance with all applicable laws and regulations
- Other duties as assigned
Qualifications
- 6 years of experience driving process improvement program oversight or operational support in a large matrixed environment
- 5 years of experience using data and metrics to improve processes assess outcomes and inform recommendations
- 4 years of experience in a cross-functional collaborative environment working with stakeholders across multiple disciplines and locations
- Prior experience in healthcare or health insurance (clinical background not required)
- Proficiency in Excel and PowerPoint with a demonstrated ability to create executive-facing deliverables and data visualizations
- Strong organizational skills and a clear bias for structure clarity and action
- Comfortable engaging with executive leadership managing up and communicating complex topics with precision and clarity
Bonus Points
- Operational Excellence or Quality Improvement certification preferred but not required
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. Were on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
Pay Transparency: Final offer amounts within the base pay set forth above are determined by factors including your relevant skills education and experience. Full-time employees are eligible for benefits including: medical dental and vision benefits 11 paid holidays paid sick time paid parental leave 401(k) plan participation life and disability insurance and paid wellness time and reimbursements.
Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications without regard to applicants disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team () to make the need for an accommodation known.
Artificial Intelligence (AI) Guidelines: Please see our AI Guidelines for the acceptable use of artificial intelligence during the interview process at Oscar.
California Residents: For information about our collection use and disclosure of applicants personal information as well as applicants rights over their personal information please see our Notice to Job Applicants.
Required Experience:
Senior Manager
Employment Type
Full-Time
