Senior Software Engineer, Stripe Assistant
Senior Software Engineer, Stripe Assistant
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1 Vacancy
Job Description
Who we are
About Stripe
Stripe is a financial infrastructure platform for businesses. Millions of companiesfrom the worlds largest enterprises to the most ambitious startupsuse Stripe to accept payments grow their revenue and accelerate new business opportunities. Our mission is to increase the GDP of the internet and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyones reach while doing the most important work of your career.
About the team
The Stripe Assistant team is transforming how users interact with Stripe by building an intelligent and proactive assistant that not only answers users queries but efficiently resolves user issues and provides valuable business insights. We are leveraging LLMs and agentic systems to improve support interactions and elevate the user experience everywhere across Stripe. We are also enabling other teams at Stripe to build and integrate their AI agents with our platform to easily extend Stripe Assistants functionality across many different use cases.
What youll do
As a Senior Software Engineer on the team youll be instrumental in architecting and developing the systems that power the Stripe Assistant. These include the core systems that enable Stripe Assistant to respond to user queries in a real-time and context-aware manner as well as supporting systems for evaluation benchmarking and coordination across dozens of AI agents and hundreds of tools. Youll focus on integrating novel machine learning approaches into the assistant in a scalable reliable and secure manner. Youll also be working at the intersection of AI and UI designing and implementing novel ways for the Assistant to present rich responses to users.
Responsibilities
Our team operates fluidly and here are some problems you may tackle:
- Working through the nuances of natural language to identify user intent
- Improving the quality of our retrieval augmented generation (RAG) process
- Creating AI models that capture the expertise and experience of human agents
- Building a platform to enable easy and safe integration of many AI agents and tools
- Integrating and evaluating the quality of the latest LLMs and eventually fine-tuning them
- Relentlessly improving the quality of our responses to users and learning from user feedback to ship iteratively
- Leading team processes improving operational rigor creating product roadmaps and spearheading technical direction
- Being a collaborative cross-functional partner
Who you are
Were looking for people with a strong background or interest in building successful products or systems; youre passionate about solving business problems and making impact you are comfortable in dealing with lots of moving pieces; and youre comfortable learning new technologies and systems. You are comfortable working with other Stripe teams across the US and Canada.
Minimum requirements
- 6 years of professional software engineering experience
- Strong understanding of statistical experimentation concepts (A/B testing power analysis confidence intervals multiple-testing corrections)
- Proficient in at least one of the modern programming languages (e.g. Java Ruby Python Typescript).
- Hands-on experience with stream or batch data processing technologies (Kafka Flink Spark Trino or equivalent)
- Demonstrated ability to partner with ML engineers data scientists product managers and other engineers to translate business questions into reliable technical solutions
Preferred qualifications
- Experience shipping applied LLM systems at scale to end users with high quality
- Experience training and shipping machine learning models to production to solve critical business problems
Required Experience:
Senior IC
Employment Type
Full Time
