Senior Coordinator, Team Member Experience

Senior Coordinator Team Member Experience

Player 15 Group & PHX Arena

Phoenix AZ

At Player 15 Group we arent just building a team: were crafting a legacy.

Were a collective of visionaries who consistently put people first knowing that true greatness is forged through shared passion and purpose. Service focused to our core were driven by an insatiable desire to innovate and elevate every experience. Our strength lies in unity where diverse talents converge to achieve extraordinary feats and we infuse every endeavor with genuine joy. Here a relentless pursuit of growth isnt just encouragedits the very air we breathe. If youre ready to transcend expectations unlock unparalleled potential and dedicate your energy to something truly special your moment to make an indelible mark on the future of sports and live entertainment starts now.

Guided by the Player 15 Group Values and Principles the Senior Coordinator Team Member Experience is a detail-oriented and people-focused partner who supports the day-to-day efforts to create a positive and engaging workplace across all departments and teams (Suns Mercury and Valley Suns). This role plays a hands-on part in delivering meaningful initiatives that support the growth connection and overall experience of our Player 15 Group team members.

We want each team member to have an amazing experience starting with when they are offered a role and continuing through the life of their employment. This role will focus on supporting and enhancing the organizational culture for all team members inclusive of varying experiences and backgrounds. Reporting to the Manager Team Member Experience the ideal candidate will proactively align and attentively support our engagement strategy diversity equity & inclusion mission and Player 15 Values and Principles.

This is a great opportunity for a person who thrives in a people-first environment brings fresh ideas to the table and is energized by the details that make a great team member experience feel seamless and impactful.

What You Will Do:

Support Engagement Initiatives:

• Assist with the coordination and execution of engagement activities programs and events that drive connection inclusion and belonging across the organization.
• Bring energy and creativity to team member engagement initiatives that spark connection and fun to help enhance the overall team member experience.

Team Member Feedback & Experience:

• Help create and administer surveys track team member feedback and support data collection efforts to gain insights into the employee experience to evolve offerings that reflect the diverse needs identities and interests of our team members.
• Ensure the confidentiality and integrity of team member feedback processes.

Onboarding Experience:

• Coordinate and partner with cross-functional teams to ensure a smooth welcoming and memorable onboarding journey for new hires. Its all in the details.
• Continuously enhance the onboarding experience by gathering new hire feedback identify opportunities for improvement and introduce Player 15 values driven touch points from day one.

Culture Activation:

• Support internal communications culture campaigns and rewards/recognition efforts that reinforce our principles and promote team collaboration and spirit.
• Collaborate with teams across the organization and bring culture to life by amplifying team member voices through storytelling shared experiences that reflect our values and celebrate authenticity.

Event Operations:

• Manage logistics scheduling materials and communications for TM Experience programs and events- orientation Team Member Networks (TMNs) engagement.
• Assist in seamless event experiences from planning through execution by anticipating needs and overseeing all event details from space setup and attendee support.

Collaboration & Partnership:

• Work closely with People & Culture teammates and business leaders to ensure alignment and consistent delivery of the team member experience.
• Partner with Team Member Networks to create inclusive events initiatives and communication that reflects diverse voices and foster belonging.
• Serve as a connector between leadership and front-line team members to help elevate feedback and identify areas of opportunities.

Engagement:

• Actively and enthusiastically participate in building a workplace where people feel seen heard and connected- supporting a team culture thats open inclusive and energizing.

What Youll Bring

• Strong attention to detail organizational skills and ability to manage multiple priorities and projects simultaneously.
• Creative thinker with a proactive approach to problem-solving.
• Excellent interpersonal and communication skills- able to build trust and connect across teams.
• Passion for people and a genuine desire to make work a great place to be
• Excellent communicator written and verbal plus a skilled presenter.
• Comfort working in a fast-paced evolving environment
• Highly collaborative with a bias for action and continuous improvement.
• Outstanding customer service mindset including an ability to serve and lead.
• Advanced knowledge of Microsoft Office Suite (Outlook Word Excel and PowerPoint).

Bonus Points For:

• Experience supporting culture or engagement programs in an experiential customer-centric work environment.
• Familiarity with survey tools internal comms platforms or project management tools like Slack and Monday.
• Proficiency with technology and a natural comfort navigating digital tools with emphasis on social media savvy or creative storytelling through visual content.
• A sense of humor and love for team moments big and small
• Comfortable communicating in more than one language (Spanish/English) and helping create an inclusive vibe for all team members.

Why Youll Love It Here

• A culture rooted in collaboration creativity and care.
• Opportunity to shape and influence team member moments that matter.
• Exposure to exciting people-first initiatives and an ability to build systems processes and operating procedures that create sustainable improvements.
• A team that values your voice and celebrates progress together.

Education and Experience:

• Bachelors degree from an accredited university in a related discipline or equivalent work or military experience combined with education.
• At least 2 years of experience in employee engagement HR internal communications or a related event operations or training/ learning development field.

Additional Eligibility Requirements

• Ability to work on site - this isnota remote position.
• Local travel may be required for work-related events.
• Able to read write & speak in English.

What You Can Expect:

The work environment characteristics described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to transit throughout our headquarters arena and practice facilities for long periods of time.
• Predominantly sedentary work exerting up to 10 pounds of force occasionally.
• Wide range of full-time benefit options including:
  • Medical Dental and Vision coverages
  • Life and Disability options
  • Vacation sick and leave programs.
• Perks:
• • Discounts at Team Shop.
  • Tickets are available for Phoenix Suns Mercury and Valley Suns games in addition to other local events and venues.

Visit ourCulturepage learn more about our culture and work environment.

The Player 15 Group is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race color religion sex national origin age sexual orientation gender identity gender expression veteran status or disability.

Please note this job description is not crafted to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

For questions about this career opportunity please contact our People & Culture Recruiting team at

Required Experience:

Senior IC