Retail Systems Manager
Retail Systems Manager
Posted on :
22-07-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 103800 - 129800
Vacancy
1 Vacancy
Posted on :
22-07-2025
Job Description
DIN TAI FUNG RESTAURANTS
Job Title: Retail Systems Manager
Compensation: $103800 - $129800 Annual Salary
The base salary or hourly wage range for this role will vary based on multiple factors including but not limited to prior experience relevant expertise current business needs and market factors. Range is not inclusive of potential bonus or benefits. Your recruiter can share more information about the salary range and other factors during the hiring process.
Location: Hybrid Din Tai Fung - Corporate Office in Arcadia California
About Us:
Din Tai Fung a globally acclaimed culinary icon renowned for the art of Xiao Long Bao is on a mission to create first-class dining experiences through its unwavering commitment to excellence in food service and ambiance. Originally founded as a cooking oil retail business in Taiwan in 1958 by Bing-Yi Yang and his wife Pen-Mei Lai Din Tai Fung was reborn into a humble dumpling and noodle shop in 1972. Today the Michelin-recognized restaurant brand continues to be family-owned and passed down through generations with more than 170 locations in 13 countries worldwide.
Since its founding Din Tai Fung has become synonymous with quality and consistency and known for its warm hospitality and delicacies with authentic flavors. Entering the North America market in 2000 the restaurant brand opened its first U.S. location in Arcadia California and has 16 locations to-date offering an upscale yet inviting cultural dining experience. With each restaurant each interaction and each bite DTF aims to bring people together to inspire appreciation of culture.
Benefits and Perks:
- Competitive Pay & Benefits
- Employer Contribution for individuals and eligible dependents medical insurance
- Dental Vision and Life Insurance
- Health Savings Account (HSA)
- Commuter Spending Accounts
- 401(k) Plan with company match
- Employee Assistance Program
- Discounts through BenefitHub
- Employee Meal Discounts
- Paid Time Off (PTO) to support work-life balance (accrued based on length of service)
- Paid Sick Leave (PSL) to care for your health or loved ones
- Quarterly Wellness Days - extra time off to recharge every season
- Bonus Eligible
- Opportunities for growth; we love promoting within
About the Role:
We are seeking an experienced and highly motivated Retail Systems Manager with a specialized focus on restaurant support. This role will be critical in overseeing the implementation optimization and ongoing support of all technology systems utilized within our restaurant operations. The ideal candidate will bridge the gap between IT and restaurant teams ensuring that Point-of-Sale (POS) systems kitchen display systems (KDS) inventory management reservation platform and other critical restaurant technologies are performing optimally enhancing efficiency and supporting a seamless team member and guest experience.
Responsibilities:
- Lead the planning implementation configuration and ongoing management of restaurant technology systems including POS KDS online ordering platforms delivery integrations inventory management systems and back-office solutions.
- Act as the primary point of contact and subject matter expert for restaurant technology providing expert guidance and support to restaurant managers and staff.
- Manage vendor relationships for restaurant-specific software and hardware ensuring service level agreements (SLAs) are met and new features/updates are evaluated and implemented.
- Collaborate with the Learning and Development team to deliver training programs and documentation.
- Oversee system configurations menu updates pricing changes and promotional setups within POS and online ordering platforms.
- Troubleshoot and resolve complex system issues working closely across IT and vendors to minimize downtime and impact on operations.
- Drive continuous improvement initiatives for restaurant systems identifying opportunities for automation efficiency gains and enhanced reporting capabilities.
- Manage system updates patches and migrations coordinating with stakeholders to minimize disruption.
- Lead day to day help desk operations and suggest optimizations and improvements over time.
Job Requirements:
- 5 years of progressive experience in IT systems with a significant focus on retail or restaurant technology.
- 5 years of direct experience with Point-of-Sale (POS) systems (e.g. Toast) in a multi-unit restaurant or retail environment.
- Strong understanding of restaurant operations including front-of-house and back-of-house processes.
- Experience with vendor management and negotiating technology contracts.
- Excellent analytical problem-solving and troubleshooting skills particularly for complex integrated systems.
- Strong communication interpersonal and training skills with the ability to effectively interact with technical and non-technical audiences.
- Familiarity with network infrastructure hardware and software relevant to restaurant environments.
- Demonstrated experience leading a help desk including incident/problem management processes and platforms.
- Experience with New Restaurant Openings (NRO).
Preferred Requirements:
- Bachelors degree in Information Technology Computer Science Business Administration Hospitality Management or a related field.
- Experience with Kitchen Display Systems (KDS) online ordering platforms and third-party delivery integrations.
- Knowledge of restaurant inventory management systems and labor management software.
- Experience with data analytics and reporting tools for restaurant metrics.
- Familiarity with cloud-based restaurant technology solutions.
- Ability to travel to restaurant locations as needed
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Din Tai Fung is an E-Verify and Equal Opportunity Employer and complies with the Fair Chance Initiative.
Din Tai Fung is an Equal Employment Opportunity Employer M/F/D/V. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
As part of our hiring process Din Tai Fung uses E-Verify to confirm employment eligibility for all newly hired employees. E-Verify is an internet-based system that allows employers to compare information from an employees Form I-9 to the U.S. Department of Homeland Security and Social Security Administration records. This verification confirms an employees eligibility to work in the United States. Din Tai Fung complies fully with all Equal Employment Opportunity laws ensuring no discrimination based on national origin or citizenship status. Din Tai Fung is committed to employing only individuals who are authorized to work in the United States and who comply with applicable immigration and employment law. As a condition of employment every individual must provide satisfactory evidence of their identity and legal authority to work in the United States. If the employee cannot verify their right to work in the United States within the time permitted by laws the Company will be required to terminate their employment immediately. To learn more about E-Verify please visit: must be 18 years or older.
Flexible work from home options available.
Compensation: $103800.00 - $129800.00 per year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
ABOUT DIN TAI FUNG
Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958 Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding Din Tai Fung has become world-renowned for its quality standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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