Growth Platforms Technology Manager

Grant Thornton is seeking a Growth Platforms Technology Manager to join the team. Approved office locations can be found below.

As the Growth Platforms Technology Manager- internally referred to as the Third-Party CSM Platforms Manager- within our Experience & Platforms Team you will help steer the strategic use of Sales and Marketing platforms such as Wrike Seismic Databook Bombora LinkedIn Navigator and TicketManager. You will assist in leading the team of platform specialists that conduct the day-to-day operations for these platforms and materially contribute yourself at times to ensure these technologies drive exceptional client experiences and business outcomes. Your leadership will bridge technical operations with business objectives creating an integrated ecosystem that empowers our professionals to deliver outstanding service. From day one youll be empowered by our collaborative culture and commitment to excellence to drive innovation and transformation across our platform landscape.

Your Day-to-Day May Include:

• Contributing tothe strategic vision for our portfolio of third-party CSM platforms ensuring alignment with business goals and user needs
• Overseeing and at times performing the setup configuration operations and optimization of our portfolio of third-party CSM platforms to support the firms client service management strategy
• Partnering with Experience and other sales & marketing teams to intake requirements and manage request backlog providing transparency and communicating effectively
• Measuring platform performance across multiple systems identifying optimization opportunities and implementing improvements
• Facilitating vendor identification and selection in partnership with key stakeholders as needed
• Assisting in the management and development of a team of offshore Platform Operations Specialists setting clear objectives and fostering professional growth
• Collaborating with peer CSM Platform leaders across Web Marketing Automation and CRM platforms and IT to ensure cohesive technology integration
• Establishing governance frameworks best practices and policies for platform operations and management
• Developing and managing platform roadmaps that balance immediate needs with long-term strategic objectives
• Contributing to cross-platform initiatives to enhance user experience drive adoption and maximize return on technology investments
• Creating documentation for platform processes best practices and policies
• Managing regular platform data and asset audits to ensure data integrity and compliance
• Providing technical support to users and troubleshooting platform issues
• Delivering training and developing resources to drive user adoption and proficiency
• Managing release and change processes to minimize disruption while maximizing value
• Reporting on platform performance utilization metrics and ROI to Experience & Platforms leadership and peers
• Other duties as assigned

You Have the Following Technical Skills and Qualifications:

• Bachelors degree in Information Technology Business Administration or related field;Mastersdegree preferred
• 5 years of experience in Sales or Marketing platform management
• Demonstrated experience managing client service management platforms preferably including Wrike Seismic Databook Bombora LinkedIn Navigator andTicketManager
• Strong understanding of platform architecture integration approaches and technical dependencies
• Proven track record of successfully leading distributed teams particularly offshore resources
• Excellent communication skills with the ability to effectively communicate technical concepts to business stakeholders and to translate their business objectives into to platform requirements
• Superior problem-solving skills with the ability to analyze issues and implement effective solutions
• Experience in vendor management contract negotiations and partnership development
• Strong project and program management skills with the ability to manage multiple initiatives simultaneously
• Change management expertise and the ability to drive organizational adoption of new technologies and processes
• Experience managing offshore teams and cross-cultural communication
• Can travel as needed

The base salary range for this position in the firms Chicago IL Downers Grove IL Minneapolis MN Denver CO and Baltimore MD offices only is between $104000 and $156000 per year.

The base salary range for this position in the firms Washington DC Bellevue WA Los Angeles CA Newport Beach CA San Diego CA and New York NY offices only is between $112300 and $168500 per year.

The base salary range for this position in the firms San Francisco CA and San Jose CA offices only is between $119600 and $179400.