drjobs Transportation Specialist, Amazon Freight Field

Transportation Specialist, Amazon Freight Field

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1 Vacancy
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Job Location drjobs

Tempe, AZ - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

**This role will require you to be located in Arizona**

Amazon Freights team is seeking a highly skilled and motivated Transportation Specialist to assist in the resolution of stakeholder issues of daily freight movements flowing into and out of our North American network. This is an exciting opportunity to join our team and to have a positive impact on Amazon Freight our terminal partners and ultimately our shippers. When network disruptions happen youll be at the forefront clearing those issues and ensure our customers get shipments on time.

An ideal candidate has a background in customer service/call center transportation and/or supply chain environments. Additionally a passion for quickly providing solutions and resolution to challenges by using strong communication problem solving and organizational skills is a must. Successful candidates will enjoy working in a fast-pace high-volume environment with a lot of growth opportunity. They will thrive on accountability to themselves team carriers/drivers and work schedules!

Key job responsibilities
Deliver outstanding carrier and driver experience/solutions in a contact center environment through researching problem-solving setting appropriate expectations and working within the Amazon Transportation network to get trailers/trucks back on track when disruptions occur
Work in fast-paced environment and adhere to schedules: start/stop and breaks/lunches. Your calls will be monitored and recorded for training and compliance purposes.
Support workload surges and/or weather-related operations as needed to include working additional overtime during designated high-volume peaks
Use internal systems to gather data from multiple sources to support daily execution and reporting on a daily weekly monthly and quarterly basis (WIMS FMC YMS AAP).
Help write standard work for both the internal team as well as field teams.
Work with cross-functional teams. Use analytical skills to drive data-driven decision and effectively communicate insights across multiple internal and external stakeholders.

Your calls will be monitored and recorded for training and compliance purposes.

- 1 years of working with computers and Microsoft Office (including Outlook Word and Excel) experience
- High school or equivalent diploma
- Work 40 hours/week and overtime as required
- Work a flexible schedule/shift/work area including weekends nights and/or holidays
- Are 18 years of age or older

- 1 Year Contact Center Experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

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