Technical Consultant

Job Title

Job Description

Technical Consultant

Being part of an international project delivery team for EMEA and responsible for supporting installation and upgrades of the Radiology Informatics solutions across the EMEA Region. You will be collaborating with Technical Leads Project Managers and customers beside local technical consultants and R&D teams and will have the responsibility to ensure proper delivery of the solution according to solution design statement of work and ensuring the proper quality standards.

Your role:

• Interact with R&D team for the troubleshooting and root cause analysis in case the issue arises during the implementation process
• Elevates most severe escalations to Senior Leadership for awareness and support both in BU and market
• Ensures feedback and safety allegations are submitted as to the stakeholders
• Develops and delivers knowledge sharing and technical seminars together with the respective BG/market to improve field/remote Specialists productivity and effectiveness.
• Scoping designing building deploying and/or integrating solutions
• Fulfilling software implementation deliverables such as detailed system build configuration and testing
• Analyzes the unique business technical and clinical customer requirements to design build and/or integrate the most appropriate solution
• Based on customer requirements serves as a consultant to provide technical recommendations that best suit the environment
• Mentors and trains customers to maintain their systems
• Is a customer advocate and leverages insights to drive product decisions
• Resolve technical issues and offer proactive technical support
• Documentation of solutions to ensure support teams and other consultants can participate in support and onward development
• Contributes to the collective learning of Philips seeking to share knowledge globally; assesses and shares repeatable processes that can be leveraged across multiple projects
• Practices strong configuration management and version control
• Execute activities as described in the Philips Excellence Process Framework
• Is a key member of the implementation project and/or service team; fosters collaboration through sharing experiences information perspectives skills and expertise
• Drives continuous improvements of our implementation methodology and service offerings based on customer feedback
• Represents Philips professionally in both customer and internal team situations

Youre the right fit if:

• Bachelor Degree/Master Degree or equivalent in Computer Science Informatics Information Technology or a related field
• Good programming skills ideally 1-2 years experience with Database and SQL code scripting languages such as Perl PowerShell etc.
• Good knowledge of Windows Server operating system
• Good Knowledge of Infrastructure technologies such as Hyper-V VMware Server and storage technologies
• Intermediate knowledge of networking
• Good knowledge of ORACLE Database as a plus
• Problem solving analytical approach
• Team working attitude
• Excellent oral and written communication skills in English

About Philips
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If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

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