IN_Senior Associate_Adobe Campaign Dev_Application Technology_Advisory_ Noida
IN_Senior Associate_Adobe Campaign Dev_Application Technology_Advisory_ Noida
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
OperationsManagement Level
Senior AssociateJob Description & Summary
A career within Enterprise Architecture services will provide you with the opportunity to bring our clients a competitive advantage through defining their technology objectives assessing solution options and devising architectural solutions that help them achieve both strategic goals and meet operational requirements. We help build software and design data platforms manage large volumes of client data develop compliance procedures for data management and continually researching new technologies to drive innovation and sustainable change.*Why PWC
At PwC we believe in providing equal employment opportunities without any discrimination on the grounds of gender ethnic background age disability marital status sexual orientation pregnancy gender identity or expression religion or other beliefs perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this we have zero tolerance for any discrimination and harassment based on the above considerations.
Job Description & Summary: A career within Enterprise Architecture services will provide you with the opportunity to bring our clients a competitive advantage through defining their technology objectives assessing solution options and devising architectural solutions that help them achieve both strategic goals and meet operational requirements. We help build software and design data platforms manage large volumes of client data develop compliance procedures for data management and continually researching new technologies to drive innovation and sustainable change.
Responsibilities:
1. Account Prioritization & Portfolio Management Strategically prioritize accounts based on business impact lifecycle stage engagement level and potential for growth. Use a tiered engagement model to balance high-touch and low-touch accounts ensuring proactive support and responsiveness to escalations. 2. Business Value Realization Lead value realization initiatives by aligning Adobe solutions with customer KPIs and business objectives. Conduct regular business reviews to showcase ROI usage trends and strategic recommendations. 3. Stakeholder Collaboration Collaborate with internal stakeholders (Sales Product Engineering Support) to resolve issues align on customer goals and deliver seamless experiences. Navigate complex stakeholder dynamics ensuring all voices are heard while guiding the group toward a consensus-driven business-aligned decision. 4. Change Management & Relationship Continuity Manage transitions when key customer contacts (POCs) leave by proactively engaging new stakeholders ensuring continuity and re-establishing trust and alignment. Act as a trusted advisor during organizational changes helping customers maintain momentum and confidence in Adobes partnership. 5. Renewal & Retention Strategy Own the renewal process by identifying risk signals early reinforcing value and aligning with procurement and executive sponsors.
Implement tailored renewal strategies based on account health usage data and stakeholder engagement. 6. Escalation Management Handle simultaneous escalations from both high-touch and low-touch accounts by triaging based on urgency impact and strategic importance. Leverage internal resources and communication frameworks to ensure timely resolution and customer satisfaction.
Mandatory skill sets:
5 years of experience in Customer Success Account Management or Consulting preferably in SaaS or digital analytics. Excellent communication negotiation and stakeholder management skills. Analytical mindset with the ability to interpret data and drive strategic decisions. Proven ability to manage multiple priorities and thrive in a fast-paced environment
Preferred skill sets:
Good to Have: Analytical mindset with the ability to interpret data and drive strategic decisions. Proven ability to manage multiple priorities and thrive in a fast-paced environment.
Years of experience required:
5-8 Years
Education qualification:
B.E. / / MBA. All qualifications should be in regular full-time mode with no extension of course duration due to backlogs
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required: Master of Business Administration Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Customer SuccessOptional Skills
Accepting Feedback Accepting Feedback Active Listening Analytical Reasoning Analytical Thinking Application Software Business Data Analytics Business Management Business Technology Business Transformation Communication Creativity Documentation Development Embracing Change Emotional Regulation Empathy Implementation Research Implementation Support Implementing Technology Inclusion Intellectual Curiosity Learning Agility Optimism Performance Assessment Performance Management Software 16 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
Senior IC
Employment Type
Full-Time
