Process Developer

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Process Developer Customer Service
Responsibilities
Transaction processing according to standard work & SOP
Prioritize transactions according to detailed guidelines to meet SLA and plans and coordinates tasks and work responsibilities to achieve objectives
Comprehending and responding to customer inquiries. Identify research and problem tackle and Assist with/perform other team tasks as required.
Ability to accurately interpret and compile information from a variety of sources and systems and Ensure that turnaround time and quality of the work meets Company service standards
Get along with Onshore /Offshore and customer in an encouraging and professional manner via email and on calls
Lead own work in process and support team efforts to ensure that individual team goals are met and maintain key records like working files email for reference and audit purpose
Should be able to balance basic day to day requirements of excel
Qualification we seek in you
Minimum Qualification
Graduation in any stream except and Technical Graduation & Law
Preferred Skill Set:
Must have Customer Service backend operations experience for Group Disability or Employee Benefit or Worker Compensation
Proactive communication & High analytical skills should be able to foresee issues and suggest solutions with impactful data
Displays energy and enthusiasm in approaching the job
Must be able to work under pressure and meet deadlines while maintaining a positive attitude and providing outstanding customer service
Basic Computer knowledge along with typing speed of 40 words/minute
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.