Assistant Manager - Passionately Pets
Assistant Manager - Passionately Pets
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$ 25000 - 30000
1 Vacancy
Job Description
Passionately Pets a growing In-Home Pet Sitting and Dog Walking company is seeking an Assistant Manager who has experience working in the pet care services industry who will be responsible for directing the day-to-day operations in partnership with the General Manager. If you work well independently have strong leadership and communication skills and want a career not just a job in the pet care industry then this may be the right position for you!
Employee Benefits For This Position Include:
* Pet CPR & First Aid Training
* Eligible For Health Insurance Reimbursement & Paid Time Off (after introductory period)
* Eligible For 401K With Company Match (after introductory period)
* Discounted Pet Care Services
Salary is $25000-$30000 annually based on experience.
Responsibilities Include but are not limited to:
- Assist in managing employee relations while maintaining accountability quality and safety within the pet sitting dog walking and office departments.
- Help coordinate hiring needs for pet sitting dog walking and office departments.
- Help to train and develop Team members including constructive feedback as well as Performance Reviews.
- Enforce all policies standards and procedures to provide an outstanding client experience.
- Facilitate all potential client communications and scheduling of consultations. Perform some consultations.
- Maintain & ensure Client Profile and Schedule integrity (documents communication Notes etc).
- Help to create and manage staff schedules to ensure all assignments are covered.
- Cover midday Dog Walking and Vacation Pet Sitting assignments in the field whenever necessary.
- Follow the responsibilities detailed in the Job Descriptions for Midday Dog Walker & Vacation Pet Sitter when performing those duties and enforce all rules protocols and instructions.
- Assist in managing the key control protocol.
- Capture content from visits events and staff for social media use.
- Provide the highest level of customer service to our clients including managing any customer complaints in a professional and timely manner.
- Support the development of policies forms and tools to increase company efficiency and risk management.
- Act as an ambassador for our brand at networking events community pet events and all other opportunities as presented.
- Keep General Manager and Owner informed at all times.
We Are Looking For Someone Who:
* is able to accommodate a very flexible and ever changing schedule.
* is available to be on call 1/3 of all days nights weekends and holidays
* lives in NOVA in our service area preferably within 5 miles of 22301(Del Ray)
* is an intelligent self-starter who can work independently
* is reliable and punctual
* has strong communication and interpersonal skills
* has strong customer service background
* thrives at maintaining organization in a busy environment
* has an insured vehicle in good working order
* possess the ability to multitask and strong organizational skills
* has space and the computer equipment required for a home office
* upholds a respectable appearance
* possess proven management experience preferably in the pet care services industry
* feels comfortable with pets of all types sizes breeds and personalities
* has knowledge or an interest in gaining knowledge in pet training behavior care and nutrition
* willing to complete and pass a thorough criminal background check
Commitment: 15-20 flexible hours per week. In addition this position requires working On Call Manager shifts that include covering 1/3 of days nights weekends and holidays. Weekend On Call hours required 2x/month. Commitment of a minimum of 2 years is required although longer is preferred.
LBGTQ and POC encouraged to apply.
Required Experience:
Manager
Employment Type
Part-Time
