Credit and Collection Analyst II - Customer Management
Credit and Collection Analyst II - Customer Management
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Credit and Collection Analyst II
Client: Heavy Machine Manufacturing
Duration: 1 Year with possible extension
Location: Johnston IA 50131
Shift: Between 6:55 AM to 6:05 PM 40 hours per week. Overtime is allowed but not mandatory.
Description:
As a Customer Support Specialist you will work with delinquent customers across all product lines. Youll be responsible for identifying customer issues and supporting them through education motivation and actions that help resolve delinquencies - all while aiming to retain the customer.
Education Required:
College graduates or high school graduates with strong interpersonal and communication skills.
Responsibilities:
- Perform credit and collection duties for large and moderately complex customer accounts including telephone collections account authorization and account management.
- Collect large and moderately complex past-due accounts using available technology and strategies.
- Negotiate payment plans with past-due customers.
- Evaluate financial statements and other customer information to authorize credit within company guidelines.
- Review account status and recommend/authorize additional sales to the customer.
- Assist with account resolution for misapplied cash; escalate problem accounts to supervisors.
- Manage assigned accounts to maintain low levels of delinquency.
Specific Position Requirements:
- Support delinquent customers across all products by identifying issues educating them motivating repayment and taking appropriate actions to resolve delinquency while retaining the customer.
- Use telephone negotiation techniques to build and maintain customer dealer and company relationships.
- Review account and payment history.
- Confirm and update debtor information.
- Negotiate payment plan modifications in line with policies and procedures.
- Administer collections within federal/state regulations and company policies.
- Assist in resolving account issues related to misapplied cash; escalate when necessary.
- Must be an excellent verbal and written communicator who enjoys problem-solving in a global team environment.
- A Bachelors degree in business or a related field is preferred.
Preferred:
- Strong interpersonal and communication skills with a willingness to learn.
- At least 2 year of customer service experience.
Employment Type
Full-time
