ServiceNow IVR & EDM Product Analyst
ServiceNow IVR & EDM Product Analyst
Posted on :
19-07-2025
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1 Vacancy
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Job Description
ServiceNow IVR & EDM Product Analyst
Total Experience- 5-6 years
Relevant experience-5 years
Detailed Roles & Responsbilities
- 5 years of ServiceNow product experience particularly in modules IVR & Employee Document Management (at least one of them)
- Experience in implementing and supporting IVR & Employee Document Management modules (at least one of them)
- Understand how ServiceNow IVR & Employee Document Management product integrates with other Enterprise Solutions
- Experience delivering global enterprise solutions that can scale
- Experience evaluating solution options and formulating business cases
- Ability to gain alignment between the technology and business strategy by proactive partnering with all levels.
- Ability to use data and analysis to drive decision-making
- Outstanding communication and facilitation skills
- Demonstrated ability to complete multiple tasks under pressure
- Drives change laterally across regions and organizations using influence skills
- Maintains a positive attitude & thrives in ambiguous work environment
Mandatory skills
- Bachelors degree in Computer Science Information Systems Business Administration or related field. Masters degree preferred
- Advanced certifications in project management (e.g. PMP Agile certifications) or HR management (e.g. SHRM PHR/SPHR) are a plus
- ServiceNow Certifications are a plus
- Experience in ServiceNow HRSD product implementation is a plus
- Familiarity with configuration of ServiceNow forms workflows scripts transform maps service maps web services inbound email actions SLAs and agent workspace table management performance analytics.
Employment Type
Full-time
Key Skills
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