Deployment Lead (Contact Center Transformation)
Deployment Lead (Contact Center Transformation)
Posted on :
19-07-2025
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1 Vacancy
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Job Description
We re seeking a strategic and experienced Delivery Lead to support enterprise-scale contact center transformation technology initiatives within a major North American financial institution. In this role you ll manage and execute production and PAT environment deployments playing a critical part in enabling reliable secure and scalable releases while aligning to enterprise change management and compliance standards.
You will partner closely with internal technology teams business stakeholders and external vendors to develop and own end-to-end deployment plans - from scheduling and coordination to risk mitigation and execution oversight.
Term: Contract with high possibility of extension
Location: Toronto ON (1-2 days onsite)
Keywords: Omni Channel Contact Center as a Service (CCaaS) Digital Transformation AML ACH KYC
NOTE: Please apply with your Word version resume
What Youll Do
- Lead end-to-end planning and execution of deployments in PAT and production environments.
- Integrate deployment best practices into project delivery ensuring stability and scalability.
- Communicate status risks and impacts clearly across stakeholders including senior leadership.
- Maintain deployment readiness and control processes in compliance with enterprise standards.
- Use tools like ServiceNow JIRA and Confluence to manage workflows and reporting.
- Ensure alignment with DevOps principles and hybrid (Agile/Waterfall) delivery environments.
- Proactively identify risks and blockers and develop mitigation or collision-avoidance strategies.
Requirements
What You Bring
- 8-10 years in deployment management release management or related ITS project roles.
- 5 years of experience in information systems operations environment in service management systems analysis or development.
- Previous software development or application support experience is highly preferred.
- Proven experience in large enterprise IT environments with complex release schedules.
- Strong understanding of service management lifecycles SDLC and DevOps/CI-CD principles.
- Familiarity with hybrid cloud environments and secure release protocols.
- Excellent communication and stakeholder management skills including leadership presence.
- Hands-on with JIRA Confluence and ServiceNow.
- Comfortable working across both Agile and Waterfall project teams.
- Strong analytical thinking and the ability to operate autonomously.
At Talencore we stand against racism and discriminatory practices. We stand against violence.
We proudly support and partner with organizations that lift people up so everyone can succeed and thrive and honour our candidates experiences perspectives and unique identity.
We are committed to continuing to make diversity equity and inclusion part of everything we do from how we work with our talented candidates to how we support our clients in building their diverse workforce.
5+ years of previous deployment, ITS or IT project management experience, (Formal training and solid understanding of project management principles preferred) 8-10 years of experience in information systems operations environment in service management, systems analysis, or development Advanced knowledge of software development and service management lifecycles Demonstrated ability to coordinate cross-functional work teams toward task completion Demonstrated effective leadership and analytical skills Well-developed executive communication skills (both written and verbal) Highly proficient in development of resolutions, plans and strategies for operational advancement. Sound management techniques, experience in problem resolution and development of strategies for operational improvement. Drive to enhance your knowledge and expertise by staying abreast of industry and business trends.
Education
Bachelor s degree in Computer Science or related field
Employment Type
Full Time
Key Skills
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