Customer Service
Customer Service
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Job Description
As a part of our Member Services team youll impact the lives of everyday people and help them move from surviving to thriving with innovative digital personal finance solutions. From onboarding and new account set up to answering questions and coaching them throughout their journey youll be there every step of the way to provide empathy care and guidance when its needed most. This role is structured to include career progression that allows you to train up and work toward higher-level positions.
This position is 100% remote we will provide equipment that allows you to work-from-home. Candidates must reside within 50 miles of the greater Dallas or Houston areas.
- Monday-Friday schedules available
- 4 X 10 shifts also available includes weekends (Additional pay incentives for working weekends!)
Starting Pay: $16.00/hr
What youll do:
- Communicate with our members via phone and email exhibiting care in every interaction
- Listen to our members providing empathy and solutions to their unique needs
- Collaborate with your team to share knowledge and best practices
- Accurately document Member interactions and activity
Qualifications :
- Minimum of 1 year of Customer Service experience (call center or retail)
- High school diploma or equivalent
- Available for an 8-hour shift between the hours of 8am - 10pm CST
- People-focused approach and solution mindset
- Ability to handle a high volume of inbound calls
- Strong communication skills
Additional Information :
Achieve well-being with:
- 401 (k) with employer match
- Medical dental and vision with HSA and FSA options
- Competitive vacation and sick time off as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program Talkspace and fitness discounts
- Up to $5250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
Join Achieve change the future
At Achieve were changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth youll get to be a part of their journey to a better financial future. Were proud to have over 3000 employees in mostly hybrid and work-from-home roles across the United States with hubs in Arizona California and Texas. We are strategically growing our teams with more work-from-home opportunities every day to better serve our members. A career at Achieve is more than a jobits a place where you can make a true impact have a sense of belonging establish a fulfilling career and put your well-being first.
Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieves Talent Acquisition leader.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
