Customer Service Advisor
Customer Service Advisor
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Job Description
Were recruiting for a Customer Service Advisor to join us. Were offering a competitive base salary of 24525 for this Hybrid role.
What youll be doing:
- Managing customer contact across various channels focusing on more complex queries
- Supporting vulnerable customers by understanding their individual needs and circumstances
- Delivering fair outcomes and building strong lasting customer relationships
- Using internal systems to provide a seamless and compliant customer experience
- Sharing feedback and ideas to improve our services products and processes
- Investigating and resolving customer complaints with care and professionalism
- Identifying opportunities to retain business and generate leads
- Taking ownership of your personal development and career progression
Qualifications :
Who were looking for:
- A genuine passion for helping people and delivering great service
- Strong communication skills with an empathetic and authentic approach
- Ability to adapt your style to suit different customer needs and situations
- Confidence using computers and familiarity with Microsoft Office
- A team player who enjoys collaborating and supporting others
- Previous customer service experience is helpful but not essential
- A proactive mindset with a focus on getting things right first time
- Willingness to learn and grow within a supportive environment
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
