Transcon Lead Agent

Major Duties and Responsibilities

• Involve on daily operation and understand the ground challenges and resolve with your expertise.
• Ensure smooth and timely freight process flow.
• Coordinate and negotiate rates with our contracted vendors in procuring space and services.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their TRANSCON shipments meeting customer service standards.
• Always meet compliance to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Work with the team on meeting KPI standards as per the companys procedures.
• Monitor shipment reports to ensure total customer satisfaction
• Support the supervisor in the following areas:
• Daily review operational reports and work with team on updating event codes
• Audit files and work with the team on meeting operating process standards
• Build and maintain strong relationships with vendors and customers.
• Evaluate vendors at defined intervals per company policy focusing on areas of possible improvements with corrective action plans where needed.
• Customer:
• Support the manager and or the sales department where needed:
• Assist the manager and supervisor in timely responding to requests for information and with competitive market pricing matching the scope of service required by the customer.
• Participate to the transition of new business/ updates to existing business.
• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.
• Accurate and timely billing of customers and vendors.
• Make sure department deadlines are being met in a timely manner.
• Monitor finance report (BNP Bills not paid).
• Active role in AR follow up
• Finance:
• Proactively work to maintain and monitor accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Accurate and timely billing of vendors and resolve accounting issues.
• Monitor accounts payable to vendors utilizing BNP report.
• Compliance:
• Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
• Systems:
• Be open to implementing new system changes and enhancements into your branch.
• Be involved and suggest system/process improvements.
• Data entry into our proprietary operating system.
• Monitor shipment reports to ensure total customer satisfaction.
• Knowledge:
• Expeditors company policies and procedures knowledge
• A good understanding of Expeditors products services and systems
• Strong market and competition knowledge
• Basic local regulatory knowledge for compliance
• Global Logistics Industry knowledge
• Hazardous Materials certification (preferred).
• Skills & Behaviors:
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Good Microsoft Office skills (Excel Word etc.)
• Excellent oral and written communication skills.
• Excellent organizational skills time management skills
• A proven history of providing exceptional customer service at all levels.
• Emotional resilience
• Self-reflecting and open to feedback
• Initiative and ability to work in autonomy
• Role model of integrity and pride for all employees
• Proven leadership attitude and background
• Reliable and accurate
• Being supportive of change
• Being an advocate of Expeditors culture at all times

Qualifications :

• 2 years of industry specific qualification
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results
• Pro-active strong organizational skills
• Good computer skills (Excel Word)
• Fluent in English
• Training Requirements:
• Meet company standards of 52 hours training per year

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time